Commercial Lending Specialist

Company: Freedom First Credit Union
Location: Roanoke
Posted on: April 1, 2026

Job Description:

Role: Join our team as a Commercial Loan Support Specialist, where you’ll play a key role in supporting our Commercial Lenders and ensuring a smooth, accurate, and member?focused lending experience. This position is ideal for someone with commercial lending experience, who is detail?oriented, proactive, and thrives in a collaborative environment. Essential Functions & Responsibilities: Loan Closing & Documentation Support (25%) - Coordinates the closing process between the Borrower, Loan Operations, and Settlement Agent by completing closing checklist to order loan documents. Reviews title binder, Settlement Statement, and loan documents to ensure that they are accurate, complete, and that they match all approval conditions. Prepares appropriate loan disbursement requests for loan closings. Prepares signed loan packages to be sent in to be booked to core system. Completes clerical tasks such as filing, photocopying, and scanning as necessary. Portfolio Maintenance & Exception Management (25%) - Clears or assists in clearing all Financial Exceptions, Insurance Exceptions, and Loan Documentation Exceptions after closing and on an annual basis as necessary in order to maintain or achieve an acceptable percentage of the loan portfolio. Tracks progress on Exception Tracking Reports. Monitor and make initial contact for any past due payments, future loan maturities, and line renewals. Member & Internal Support (20%) - Work with appropriate departments to resolve Member service breaks, answer questions on existing loans/potential loans, and support retail activities by recognizing referral opportunities to other Partners. Provide courteous, responsive, and informed assistance to members in person, by email, and by phone. Third?Party Coordination & Compliance (15%) - Obtains information from third parties related to the commercial loan process including ordering appraisals, environmental reports, credit reports, title commitments, flood certifications, draw requests, UCC searches, reviewing all loan documents prior to closing to ensure all approval conditions and requirements are accurate and complete. Help ensure that all regulatory and bank policies are followed on all applications, modifications, and renewals. Borrower Information & Application Support (10%) - Coordinates with Loan Officers to obtain information from Borrowers related to the commercial loan process including loan applications, gathering financial information, and opening share and other deposit accounts. Maintain knowledge of business lending products, rates, and terms both within the credit union and in the market. Other Duties (5%) - Performs other duties as assigned. Performance Measurements: Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements. Knowledge and Skills: Experience: 1–3 years of related experience in lending, financial services, or administrative support. Commercial lending experience preferred. Education: High school diploma or GED required. Skills & Competencies: Strong interpersonal skills with the ability to build relationships, influence others, and handle sensitive information. Ability to read and interpret financial statements, contracts, and loan documentation. Proficiency with Microsoft Word and Excel; comfortable using standard office equipment. Highly detail?oriented with strong organizational and follow?through skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Keywords: Freedom First Credit Union, Roanoke , Commercial Lending Specialist, Accounting, Auditing , Roanoke, Virginia