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College Graduates - Business Systems Analyst Associate, Finance Systems

Company: Starbucks
Location: High Point
Posted on: October 19, 2018

Job Description:

Job Summary and Mission

This job contributes to Starbucks success by providing business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. Provides user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training. Works under supervision of more experienced analyst(s).

Responsibilities and essential job functions include but are not limited to the following:

- Acts as contact for all users on system issues or problems. Troubleshoots, analyzes and escalates software and hardware issues as needed to ensure resolution and keep systems operational. Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documents and communicates problem resolution.
- Documents appropriate training materials to support the needs of the functional area. Assists in providing ongoing end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
- Maintains the integrity and the functionality of business unit systems by performing system and database maintenance. Monitors system performance; analyzes problems and recommends solutions. Monitors usage, practices, trends to identify potential problems. Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems. Researches, design and schedules standardized reports or create adhoc reports or data queries to support the business unit. Maintains standardized reports currently in production. Maintains a log of completed and ongoing system changes.
- Participates in cross-functional teams to provide recommendations on new initiatives or projects.
- Works with IT partners, functional analysts and vendors on small to medium projects to coordinate system enhancements. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.

Keywords: Starbucks, Roanoke , College Graduates - Business Systems Analyst Associate, Finance Systems, Accounting, Auditing , High Point, Virginia

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