RoanokeRecruiter
the smart solution for Roanoke jobs

Customer Service Representative 2 / Wells Fargo Home Equity Servicing

Company: Wells Fargo
Location: Roanoke
Posted on: December 9, 2018

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Join the #1 Home Equity originator (Source: Company sources; Based on new commitments)Our Home Equity team serves customers in all aspects of applying for and receiving home equity loans and/or lines of credit across the nation. This organization provides service to customers from the point of application submission, all the way to funding.The Home Equity Customer Service Representative 2 answers inquiries, resolves problems, and offers products and services to our existing Home Equity customers based on their needs.Job responsibilities include:

  • Responsible for responding to routine to complex inquiries and complaints from customers regarding consumer lending products and services
  • Assesses customer needs and recommends alternative products or services
  • Requires basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find informationLocation: 7711 Plantation Road, Roanoke, VAStart Date: Monday, 1/14/19 - Paid Training: Monday-Friday, 8:30am-5pm for approx. 5 weeksWork Shifts: 8:30am-6pm, 9am-6pm, 9am-6:30pm, 9:30am-6pm, 9:30am-7pm, 10am-7pm, 10:30am-7:30pm, 10:30am-8pm, and/or 11am-8pm Monday-Friday and Saturday 9am-3pm (with a day off during the week)**Shifts will be based on business need with consideration for candidate preference**GREAT CAREER ADVANCEMENT OPPORTUNITIES!!!
    • Progressive Career Path- Customer Service Representative 1, Customer Service Representative 2, Customer Service Representative 3, Customer Service Representative 4, Customer Service Representative 5, Team Lead, Supervisor, and Manager!
    • Salary - Highly Competitive Salary!
    • 401(k) - 6% company match!
    • PTO - New team members will receive 18 days paid time off PLUS 12 paid Holidays!
    • SHARE Team Member Referral Program - Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!
    • Tuition Reimbursement Opportunity!
    • Medical, Dental, Vision!
    • Free Parking, Cell Phone Discounts!IMPORTANT INFORMATION:
      • A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION
      • AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
      • Once your application is received, Wells Fargo will make initial contact with you via e-mail
      • Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
      • If your contact information has changed, please update prior to applying to this position
      • Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells FargoThis position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

        Required Qualifications
        • 1+ year of experience interacting with customers

          Desired Qualifications
          • Ability to effectively listen and elicit information
          • Excellent verbal, written, and interpersonal communication skills
          • Basic Microsoft Office skills
          • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
          • Ability to troubleshoot common computer problems
          • Bilingual speaking proficiency in Spanish/English
          • Call center customer service experience in the financial services industry
          • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere

            Other Desired Qualifications
            • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

              Job Expectations
              • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
              • Must be able to attend full duration of required training period
              • Ability to work nights, weekends, and/or holidays as needed or scheduled

                Salary Information
                The salary range displayed below is based on a Full-time 40 hour a week schedule.

                VA-Roanoke: Min: $31,200 Mid: $31,200


                Street Address
                VA-Roanoke: 7711 Plantation Rd - Roanoke, VA


                Disclaimer

                All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

                Relevant military experience is considered for veterans and transitioning service men and women.
                Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
                Associated topics: agente de servicio al cliente, answer, call center, clerk, coordinator, customer care representative, customer service, representative, service representative, technical assistant

                Keywords: Wells Fargo, Roanoke , Customer Service Representative 2 / Wells Fargo Home Equity Servicing, Accounting, Auditing , Roanoke, Virginia

                Click here to apply!

                Didn't find what you're looking for? Search again!

                I'm looking for
                in category
                within


Other Accounting, Auditing Jobs


Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Rem
Description: Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Rem Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission (more...)
Company: Intuit
Location: Winston Salem
Posted on: 12/12/2018

SENIOR FINANCIAL ANALYST
Description: SENIOR FINANCIAL ANALYST City of High Point seeks qualified applicants for the position of Senior Financial Analyst to perform difficult professional work in the areas of financial accounting and reporting (more...)
Company: CITY OF HIGH POINT
Location: High Point
Posted on: 12/12/2018

Current College Students - Co-op, Accounting/Finance (2018 - 2019)
Description: Johnson Johnson Family of Companies is recruiting for br Accounting/Finance--Co-ops for multiple locations.-- br br -- br br Caring for the world one person at a time has inspired and united (more...)
Company: Johnson & Johnson
Location: High Point
Posted on: 12/9/2018


Night Auditor - Residence Inn Charlottesville (18002GOG)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott
Location: Charlottesville
Posted on: 12/12/2018

Final Expense Agent - Cash Bonuses Paid
Description: NATIONAL DIRECT OFFERS LICENSED LIFE INSURANCE AGENTS TOP COMPENSATION WE ARE EXPANDING OUR REGIONS NATIONWIDE AND WE ARE LOOKING FOR AGENTS AND AGENCIES WHO ARE READY TO RECEIVE A RAISE br br OUR (more...)
Company: National Direct Agents
Location: Winston Salem
Posted on: 12/9/2018

Credentialed Tax Professional - CPA Enrolled Agent or Attor
Description: OverviewJoin Our Virtual Tax Network At Employer, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Greensboro
Posted on: 12/9/2018

Current College Students - Business (Finance, Accounting, Economics) Tutor (more than $1k+/mo)
Description: Varsity Tutors is looking to contract with tutors to connect with clients across a variety of academic subjects and major test prep through Varsity Tutors' platform. There are many benefits of tutoring (more...)
Company: Varsity Tutors
Location: Greensboro
Posted on: 12/9/2018

Certified Personal Financial Counselor
Description: Requisition Number 18-0288 Post Date 8/2/2018 Title Certified Personal Financial Counselor Work Hours Standard Office Hours City Lynchburg State VA Description Zeiders is an industry leader in military (more...)
Company: Zeiders Enterprises
Location: Lynchburg
Posted on: 12/12/2018

Small Business Accounting Associate
Description: Hantzmon Wiebel LLP, a regional public accounting firm in Central Virginia, seeks a well-organized and highly motivated Small Business Accounting Associate. With more than eighty dedicated professionals, (more...)
Company: Hantzmon Wiebel, LLP
Location: Charlottesville
Posted on: 12/12/2018

Tax Preparer
Description: NEEDED - Experienced Tax Preparer br br
Company: Kentuck Tax Service
Location: Danville
Posted on: 12/10/2018

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Roanoke RSS job feeds