Admin Office Supervisor - Ortho
Company: Carilion Clinic
Posted on: January 26, 2023
Roanoke ,VA, US, 24014
Communicates, organizes, prioritizes, leads, facilitates, coaches
and problem-solves with other members of Carilion's management and
patient care teams to ensure cost effective, age appropriate,
quality patient care services which enhance customer
- General and Advanced Secretarial and Support Staff Duties as
- Must be knowledgeable in the standards, laws and regulations
mandated by the state, the Joint Commission, Centers for Medicare
and Medicaid Services (CMS) and other accrediting agencies specific
to the operation for the specialty area.
- Promotes Carilion Clinic's Culture of Excellence and quality
service through team work, respectful communication, maintenance of
a professional environment, partnership with those we serve and
anticipation of patient/customer needs.
- Provides direct supervision of administration assistants and
- Is actively involved in hiring, firing, performance appraisals,
coaching and corrective action of staff .
- Effectively leads conflict resolution process. Identifies and
resolves customer service issues to ensure the mission, vision and
guiding principles of Carilion Clinic.
- Provides support and coverage weekly and when needed as other
staffing options are exhausted.
- Communicates regularly with staff and manager.
- Assists with and/or prepares work schedules for department or
work group. Insures adequate coverage, equitable treatment of staff
and controls work hours. Only refers unusual or potentially broad
situations to manager.
- Demonstrates effective team building and leadership skills.
Provides daily operational management of service components.
Establishes day to day priorities and directs staff task
assignments. Facilitates teams in problem solving processes.
- Monitors and evaluates customer/patient satisfaction with
services. Collaboratively develops and implements programs to
continuously enhance customer satisfaction within the service in
conjunction with the manager.
- Maintains productive, collaborative relationships with
physicians, managers, service line, and other care delivery sites
system-wide and pre-hospital providers.
Education: Bachelor's degree preferred.
Experience: Minimum of 3 years of supervisory or leadership
Other Minimum Qualifications: Effective interpersonal,
communication and teamwork skills required. PC skills sufficient to
complete job responsibilities.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us.
Requisition Number: 138000
Employment Status: Full time
Location: Institute for Orthopaedics and Neurosciences
Shift Details: Monday-Friday, No Holidays
Recruiter: EMILY F ALLEN
Recruiter Email: email@example.com
For more information, contact the HR Service Center at
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Please see job description
Keywords: Carilion Clinic, Roanoke , Admin Office Supervisor - Ortho, Administration, Clerical , Roanoke, Virginia
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