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Office Services Assistant

Company: Virginia Jobs
Location: Roanoke
Posted on: September 15, 2023

Job Description:

Title: Office Services Assistant

State Role Title: Admin & Office Specialist II

Hiring Range: $13.56 - $15.75 per hour

Pay Band: 2

Agency: Department of Health



Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.

Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke.

What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities.

We are seeking a highly motivated Office Services Assistant for the Roanoke City Health Department located at 1502 Williamson Rd. NE, Roanoke, VA 24012.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave. For more information regarding our benefits, please visit:

What You'll Do:

Greets customers and directs customers to appropriate point of contact or resource.

Responds to emails, phone calls, and other forms of communication in a timely and courteous manner.

Writes receipts and processes medication pickups.

Answers program questions, explains policies and procedures.

Schedules patient appontments for services.

Coordinates schedules and meetings as assigned by supervisor.

Compiles and inputs established data into database as directed by supervisor.

Reviews documents, applications and/or forms for completeness.

Completes daily Fiscal/Accounting duties including opening/date stamping mail, entering payments into check log, entering payments into computer system, reconciling deposits, and verifying petty cash.

Makes weekly appointment reminder phone calls.

Registers patients, obtains consent forms, and completes associated forms.

Explains charges, collects payment or verifies patient or third party billing.

Assembles packets of forms according to program protocols.

Maintains general office supplies and supply area.

Pulls and files records for scheduled appointments/meetings.

Prepares/organizes files according to office/VDH procedures.

Reviews files/charts to assure forms are complete and filed in appropriate order.

Assists with shredding of files/records according to office/VDH retention schedules as directed by supervisor.

Minimum Qualifications

Ability to use clear and appropriate communication skills providing information to varying audiences/customers

Experience working in an office setting.

General knowledge of and experience with basic computer processing and data entry skills

Ability to prioritize tasks and organize time efficiently

Additional Considerations

High School Diploma or equivalent preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U. S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website:

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Plancement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination.

Contact Information

Name: Donna Lancaster

Phone: 540-283-5034


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Keywords: Virginia Jobs, Roanoke , Office Services Assistant, Administration, Clerical , Roanoke, Virginia

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