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Account Manager, Client Services

Company: LogistiCare
Location: Roanoke
Posted on: September 5, 2020

Job Description:

This individual can be located remotely within the state of VA with frequent travel for client meetings within the assigned business region. The Client Services Account Manager reports to the Client Services Director and will work with Corporate Operations, Business Development and Business Implementation teams to assist in the successful implementation of government and commercial (managed care) contracts. He/she will have operational account management responsibilities for managed care contracts/accounts to include oversight of contract performance and will serve as the client/account liaison. ESSENTIAL FUNCTIONS * In coordination with operations management, define, implement and oversee performance measures and operational goals for managed care contracts/accounts * Identify, address and resolve operational and/or account related issues * Provide on-going feedback regarding status of contract and opportunities for improvement to senior management. * Participate in oversight of contract management to include data analysis and operational reporting * Must be able to extract and analyze data using various tools (proprietary software, excel, access, etc.) * Serve as a client/account liaison for all assigned contracts. * Responsible for developing and implementing operations and corporate policies and procedures to comply with contract requirements. * Provide contract implementation support and serve as a training resource as required. * Support Corporate Operations in areas of data analysis and reporting. POSITION QUALIFICATIONS Competency Statement(s) * Must possess excellent written and verbal communication skills to facilitate effective communications and correspondence with internal and external management and clients * Requires solid presentation skills * Must possess strong organizational and time management skills * Requires strong analytical skills; strong attention to numbers; and strong attention to detail * Must be flexible and able to adapt to constant change; self-driven and motivated; able to prioritize and work independently * Must have strong work ethic Education * A Bachelor's Degree or commensurate experience required; degree in Business or Finance preferred Experience * Experience in health care or related field. * Prior Health Plan/Managed Care and/or Provider Relations experience preferred. * Demonstrated contract analysis experience. Skills * Must be technologically competent with Microsoft office products to include Excel, Access, Word, Windows, Project, Outlook, etc. WORK ENVIRONMENT * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Entire work time is conducted in an office environment in a controlled atmosphere building. * The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Roanoke , Account Manager, Client Services, Executive , Roanoke, Virginia

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