Company: Papa John's International , Inc.
Posted on: November 26, 2022
THIS IS A FRANCHISE POSITIONGeneral ManagerManages and assumes
responsibility for all functions of a Papa John's restaurant to
ensure high quality products and customer service are delivered to
ensure restaurant profitability. This is accomplished by being a
self-sufficient leader, making quality decisions, and instilling
pride and accountability in team members. Other responsibilities
include the management of operations including the execution of all
Company policies, procedures, programs and systems. Ensures
compliance with all federal, state and local laws and ethical
- Provide quality products to our customers by building a system
of quality with team members, which ensures each delivered product
meets Papa John's standards and accurately reflects the customer's
order. Professionally and promptly respond to all customers
concerns or issues. Solicit customer feedback, share feedback with
team and use feedback to improve restaurant operations and build
brand loyalty. Communicate, train, and promote quality standards to
team members by utilizing all available tools including Operations
Manual and Team Member Handbook.
- Actively recruit customer focused team members, maintain
adequate staffing levels according to projected sales, properly
orient and train team members to exceed customer expectations,
ensure compliance with uniform and appearance standards, establish
and communicate performance expectations and conduct timely and
effective performance reviews. Document performance issues and take
appropriate disciplinary action, up to and including termination.
Effectively coach and develop team members to ensure entire team is
quality and customer focused; and build an atmosphere of teamwork,
energy and fun.
- Manage sales goals against budget & prior year by providing
prompt and friendly customer service; building check averages
through team member training on products and sales execution. Seek
additional sales through traditional and non-traditional methods by
executing creative local restaurant marketing and creating a
positive presence in the community.
- Manage profit goals against budget & prior year; ensure food,
labor & other controllable costs stay within budget, & correct
deviations from the budget by accurately utilizing the FOCUS
System. Develop & implement appropriate plans to resolve
unfavorable trends and enhance profits. Execute administrative and
cash management duties. Plan and manage adequate inventory levels
using the restaurant's computerized inventory system to meet sales
demands and minimize loss. Manage company's assets by ensuring the
restaurant is clean, fully equipped and all equipment operates
properly; ensure restaurant meets safety and security standards at
all times; oversee preventative maintenance and repairs when
- High School diploma or GED required.
- Serv-Safe/Local or State Food Service Certification
- Two years restaurant management or supervision experience
- Must have a driver's license valid under the laws of the
state(s) where the team member works, proof of insurance,
satisfactory vehicle and the ability to drive
- Skills: Cash management; planning and organization; effective
Keywords: Papa John's International , Inc., Roanoke , General Manager, Executive , Beckley, Virginia
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