FT Assistant Manager Customer Service
Company: Food Lion
Location: Roanoke
Posted on: March 20, 2023
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Job Description:
Address: USA-VA-Roanoke-4933 Grandin Rd Sw
Store Code: Store 01574 Front End (7226522)
Food Lion has been providing an easy, fresh and affordable shopping
experience to the communities we serve since 1957. Today, our
82,000 associates serve more than 10 million customers a week
across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet
financial and sales goals. Build associate and customer relations
and promote a strong culture in support of Food Lion Strategy.
Maintain solid communications with the management team, all
associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
--- Manage all Front End operations including Service Center,
Self-Checkout and Food Lion To-Go , if applicable
--- Hire, train, and develop associates to meet department
needs
--- Supervise the performance of all duties and responsibilities of
department associates; provide ongoing performance management
training and conduct timely formal performance appraisals for
direct reports
--- Provide leadership and motivation within the store to promote a
culture reflective of our Brand, Strategy and Culture
--- Support the achievement of budgeted financials, operating
results and Food Lion To-Go KPIs
--- Smile and maintain an atmosphere of enthusiastic customer
awareness with primary emphasis on fast, easy, flexible and
friendly customer service all while creating a positive shopping
experience for customers
--- Role model outstanding, friendly customer service and use
skills and knowledge to offer solutions that meet or
exceed customers' expectations
--- Control store expenses through proper ordering, care for
supplies and equipment
--- Understand and use company tools such as; financial reports,
average cost inventory system (ACIS), scheduling, productivity,
ordering (CAO), business information systems, and Food Lion To-Go
applications
--- Perform duties that ensure department appearance, quality,
variety, workplace safety, food safety and department sanitation
are consistently maintained
--- Ensure Front End schedules, including Food Lion To-Go, are
written per standards, to provide extraordinary customer service at
all times
--- Maintain all Front End registers and equipment, including Food
Lion To-Go equipment, and place service calls in an efficient
manner which doesn't stall the execution of delivering expected
outcomes
--- Ensure all Front End cashiers review the weekly sales flyer and
understands where to find key items and communicates unanticipated
out of stock conditions
--- Monitor shrink, ensure inventory, including money and monetary
assets, are accounted for; provide coaching for associates to
recognize and prevent losses
--- Ensure proper control of all store funds and company assets
--- Observe and correct all unsafe conditions that could cause
associate or customer accidents
--- Record and report all associate and customer accidents in
accordance with established Food Lion procedures
--- Ensures compliance with local, state and federal
regulations
--- Adheres to all company guidelines, policies and standard
practices
--- Maintains security standards
--- Successfully complete Computer Based Training (CBT) and
Training guide
--- Provide recognition of accomplishments and offers constructive
counseling when necessary as it relates to achieving customer
satisfaction and service while building store sales
--- Performs all other duties as assigned
QUALIFICATIONS
--- A high school graduate or equivalent preferred
--- Ability to lead and manage a team
--- Strong understanding of store operations and merchandising
techniques preferred
--- Excellent interpersonal, organizational, communication and
customer service skills
--- Demonstrated good judgment solving problems, making decisions,
handling complaints, arbitrating disputes and resolving
grievances
--- Ability and willingness to learn multiple tasks and technical
requirements of the job
--- Ability to use technical information to solve problems
--- Must meet minimum age requirements to perform specific job
functions
--- Must be able to meet the physical requirements of the position,
with or without reasonable accommodations
--- Must be accredited by the National Registry of Food Safety
Professionals or similar accrediting organization as a "Certified
Food Safety Manager" or will be required to attend company provided
training and have the ability to achieve accreditation within the
first 90 days of employment; Accreditation must be maintained while
employed in a position requiring accreditation
PHYSICAL REQUIREMENTS
--- Ability to use computers, smart devices, and other
communication systems required to perform job functions
--- Ability to use hand held computers for orders, mark downs, scan
outs, and inventory
--- Stand 100% of the time, frequently walking short distances
--- Ability to push or pull up to 2000 pounds using a pallet jack
or float
--- Perform repetitive hand and arm motions
--- Bend and lift products weighing up to 15 lbs. continuously, 25
lbs. frequently, and approximately 100 lbs. on occasion
--- Be able to handle a variety of substances associated with
cleaning and packaging materials, and household cleaners
--- Frequent reaching and grasping at waist level: occasionally
above shoulder or below waist level
--- Meet established volume activity standards for the position
--- Tolerate working in extreme hot/cold temperatures for up to 20
minutes at a time
--- Have sufficient visual ability to check invoices, dates, and
other written documents
Food Lion provides equal employment opportunities to all associates
and applicants for employment without regard to race, color,
religion, sex (including pregnancy, childbirth and related
conditions) national origin, age, disability, sexual orientation,
veteran status, gender identity or gender expression or any other
characteristic protected by law.
Job Requisition: 242021_external_USA-VA-Roanoke
Keywords: Food Lion, Roanoke , FT Assistant Manager Customer Service, Executive , Roanoke, Virginia
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