Automotive Internet Manager

Company: Berglund INFINITI
Location: Roanoke
Posted on: April 19, 2024

Job Description:

Berglund Luxury Roanoke is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. - Job Summary: As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom. Benefits:

• 
  
• Ongoing training and professional development.
  
• Career advancement opportunities.
  
• Paid time off.
  
• No work Sundays.
  
• Health, dental, vision, life, and disability benefits.
  
• 401(k) retirement plan.
  
• Employee discounts on vehicle purchases and service.
  
• A positive and collaborative work environment.
  Key Responsibilities:
  • 
    
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service.
    
  • Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show.
    
  • Provide customers with initial product information & direct them to the appropriate dealership resources.
    
  • Present initial financing options based on customer needs.
    
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
    Qualifications:
    • 
      
    • Prior sales / customer service experience preferred.
      
    • Prior luxury automotive experience is a plus.
      
    • Excellent communication and customer service skills.
      
    • Attention to detail and organizational skills.
      
    • Strong computer & phone skills (Internet, MS Outlook, CRM).
      
    • Professional.
      
    • Strong work ethic.
      
    • Minimum high school diploma or equivalent required.
      
    • Valid driver's license and a clean driving record.
      Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

Keywords: Berglund INFINITI, Roanoke , Automotive Internet Manager, Executive , Roanoke, Virginia