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Customer Success Manager Clinical Trials

Company: VirtualVocations
Location: Roanoke
Posted on: July 9, 2024

Job Description:

A company is looking for a Customer Success Manager in Clinical Trials.



Key Responsibilities:

Lead relationships with Clinical Research clients to exceed expectations on user engagement and project delivery
Drive value of products and services, educate clients on critical goals, and enhance ongoing product development efforts
Balance and prioritize global projects across multiple accounts and segments


Required Qualifications:

3 years experience in Customer Success, Account Management, or Client Services for an Enterprise SaaS company
Experience working within Clinical Trials, specifically with Life Sciences and/or Clinical Research Organizations
Comfortable managing strategic project work and getting into the details
Track record of success in a results-driven, fast-paced environment
Ideal candidate will have experience managing direct reports in a remote environment

Keywords: VirtualVocations, Roanoke , Customer Success Manager Clinical Trials, Executive , Roanoke, Virginia

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