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Card Operations Manager

Company: First Citizens Bank & Trust Company
Location: Roanoke
Posted on: December 1, 2019

Job Description:

Position Description:
The Manager of Card Operations will be responsible for all Credit Card, Debit Card, Prepaid Card, and Card Systems operational functions. ----This includes setting operational strategic direction, ensuring that production and efficiency goals are met and collaborating with the Card Product & Strategy, Marketing and Business and Treasury Services Divisions for the development, pricing and market competitiveness of products and services. --This position will manage all cardholder authorization and related fraud detection activity and ensure systems are operating to maximize interchange revenue without sacrificing customer service focusing, where possible, on automation.We are looking for a motivating leader with process improvement skills to manage and develop a team of seasoned and technically strong individuals and help the card operations organization scale as we continue to grow. --The Manager of Card Operations will be integral in proactively partnering with the Customer Contact Center and Branch Services to ensure all card operational customer services issues are resolved timely. --This person will also be responsible for maintaining & negotiating vendor relationships; sit on various policy building committees, and provide periodic scorecard reporting to management including presentation of department results.

Position Requirements:
Basic QualificationsBachelor degree with a minimum of 15 years banking experience, including a minimum of 8 years management experience -Or- High school diploma or GED with a minimum of 19 years banking experience, including a minimum of 8 years management experience.Additional Preferences for Consideration? --Proven skills in building, developing and motivating teams.? --Experience with process improvement ? --Card operations experience? --Demonstrate the ability to work in a dynamic environment with the ability to partner and build collaborative relationships? --Strong presentation and written and verbal communication skills

Company Description:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money --- and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.First Citizens Bank. Forever First--. Member FDIC.Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/VeteranIf you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.

Keywords: First Citizens Bank & Trust Company, Roanoke , Card Operations Manager, Executive , Roanoke, Virginia

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