CCPT Ground/EMS Ambulance Operations Supervisor - FT
Company: Carilion Clinic
Posted on: January 26, 2023
Roanoke ,VA, US, 24014
Onsite, Remote or Hybrid: Onsite
Sign on Bonus:
The Carilion Clinic Patient Transportation (CCPT) Ground/Ambulance
Operations Supervisor provides clinical and administrative
supervision for CCPT ground, air, and communications center
operations, including Clinical Team Leaders. Communicates,
organizes, prioritizes, leads, facilitates, and problem-solves with
other members of Carilion's leadership and patient care teams to
ensure the delivery of safe, cost-effective, age appropriate, and
high-quality patient care services. Promotes employee engagement
and service excellence. Position will be based in Roanoke, VA, but
may require travel to all Carilion Clinic Patient Transportation
(CCPT) divisions in Pearisburg, Lexington, Hardy, Rocky Mount, and
Duties include, but are not limited to the following:
- Maintains all clinical requirements for a CCPT Intermediate,
Paramedic, or Transport Specialist RN.
- Provides clinical staffing coverage as necessary to ensure
- Provides direct supervision of staff during daily operations.
Works with ground, air, and communications center teams to resolve
operational issues in real-time. Assumes 24/7 accountability for
operations, including on-call assignmenMentors staff and clinical
team leaders to role model positive work behaviors.
- Ensures that the program structure, content and overall
delivery of patient care services remains appropriate and compliant
with Office of EMS regulations and internal policies/protocols.
Acts as a clinical resource and internal educator/content expert,
provides individual instruction or remediation as needed.
- Effectively leads the conflict resolution and service recovery
process. Identifies and resolves customer service issues to ensure
the mission, vision and guiding principles of Carilion Clinic.
- Demonstrates effective team building and leadership skills,
including active listening, facilitating employee work groups and
committees, and emotional intelligence. Annually develops and
implements a base specific employee engagement action plan.
- Responsible for hiring, performance appraisals, payroll
management/timekeeping, coaching and corrective action of staff in
conjunction with Manager.
- Communicates regularly with Manager and Director.
- Actively participates in safety, quality, and education
- Communicates key messages to staff via written and verbal
communication. Coordinates and leads special projects as assigned
to support the goals and objectives of CCPT. Demonstrates
accountability, follow-through, and loop closure in a timely
Education: Must be graduate of an approved school or EMS program
with Associate's degree or 4 years of equivalent experience.
Experience: Two-year's experience in a leadership role
preferred.Recent (within past year) experience in an Emergency
Medical Services or Medical Transport agency required.
Licensure/Certification/Registration: License/Certification is
required, based upon discipline. EMS certification must be
Intermediate or Paramedic. EMS certification must be certified in
the Commonwealth of Viginia as an EMT-Intermediate or Paramedic
(maintains National Registered Paramedic status preferred). AHA BLS
- HCP. ACLS, PALS, Haz Mat Awareness, NRP and PHTLS or BTLS
required within one year from date of hire.
Other Minimum Qualifications: Demonstrates excellent
problem-solving, interpersonal, communication, team leadership,
priority setting and work competency skills. Promotes a respectful,
inclusive culture of service excellence. Must maintain continuing
education hours to meet re-certification status as required by
State and National standards.
Below are our core values that we strive to embody and expect of
all our team members:
Collaboration: Working together with purpose to achieve shared
Commitment: Unwavering in our quest for exceptional quality and
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of
Recruiter: JAMIE S RATLIFF
Recruiter Email: email@example.com
For more information, contact the HR Service Center at
Please see job description
Keywords: Carilion Clinic, Roanoke , CCPT Ground/EMS Ambulance Operations Supervisor - FT, Healthcare , Roanoke, Virginia
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