Clinical Patient Liaison
Company: Carilion Clinic
Location: Roanoke
Posted on: April 18, 2024
Job Description:
How You'll Help Transform Healthcare:Facilitates a positive
hospital experience for patients and families by serving as a
liaison with hospital personnel to foster open communication and a
positive relationship between patients and their families.
Emphasizes and promotes a professional atmosphere on unit along
with excellence in patient care. Abates potential problem
situations. Performs additional functions related to operations to
meet specific needs of the department. Serves as a resource person
for patient, utilizing effective communication, courtesy,
confidentiality and professionalism in all interactions.As part of
the health care team, performs basic clerical and technical
clinical services relating to the care, cleanliness, safety and
comfort for patients of all ages. Provides quality service through
a team oriented, collaborative approach to patient care.
- Provides basic nursing care and performs advanced technical
skills for specified age groups according to established standards.
Assist patients with activities of daily living. Transports
patients, supplies, specimens, equipment, etc. within the facility.
Appropriately documents and reports patient observations to
licensed staff
- Contributes to Carilion Clinic's performance improvement
activities. Actively participates in obtaining desired service
line/departmental outcomes.
- Exhibits competent knowledge of Electronic Medical Records and
assists with chart audits.
- Provides support for department/unit staff scheduling,
including lunch assignments.
- Reviews medical record for outstanding orders and notifies
nurse of stat orders and medication changes.
- Orders department/unit supplies and equipment and
stocks/organizes supplies. Processes equipment between patients as
needed (cleans unit based equipment and gathers supplies needed to
operate equipment). Operates and maintains general office
equipment. Monitors cleanliness of patient rooms, pantry, break
room, storage room and performs safety/environmental rounds.
Assists with maintaining regulatory compliance. (refrigerator,
glucose meters, equipment room storage, assisting with code cart
checks as assigned, etc).
- Manages admissions, transfers and discharges.Coordinates
patient flow into/out of area using department/area specific
software and Intranet.
- Welcomes and assists patients and visitors in ED as they are
moved to unit and assists with registration. Serves as face of the
unit, adheres to dress code and exhibits service excellence
behaviors at all times.
- Identifies, assesses and responds to questions, concerns and
grievances. Facilitates the resolution of problematic situations
that arise among patients, families and hospital personnel.
- Responds to patient/family crisis situations to provide
emotional support and linkage to hospital and community
resources.
- Advocates, initiates, recommends and implements programs and
special projects, which improve and enhance patient/family
services. Assists with administering customer service surveys as
assigned by the manager/director.
- Serves as a resource regarding patient rights and
responsibilities, hospital policies and procedures, advance
directives and organ donation. What We Require:Education: High
School diploma or equivalent education required. Associate or
Bachelors degree preferred.Experience: 2 years customer services
industry experience. Demonstrated excellent interpersonal
skills.Licensure, certification and/or registration: Certified
Nursing Assistant preferred. Life Support: Must successfully
complete AHA BLS-HCP within 6 months of hire.Other Minimum
Qualifications: Must be customer driven, have strong grammar,
spelling and punctuation skills, knowledge of medical terminology,
knowledge of office procedures and equipment, proficiency in
computer data entry/keyboarding, ability to use electronic medical
records and good organizational, communication, teamwork and
interpersonal skills. Must successfully complete orientation and
competency validation for positionAbout CarilionThis is Carilion
Clinic ...An organization where innovation happens, collaboration
is expected and ideas are valued. A not-for-profit, mission-driven
health system built on progress and partnerships. A courageous team
that is always learning, never discouraged and forever
curious.Headquartered in Roanoke, Va., you will find a robust
system of award winning hospitals, Level 1 and 3 trauma centers,
Level 3 NICU, Institute of Orthopedics and Neurosciences,
multi-specialty physician practices, and The Virginia Tech Carilion
School of Medicine and Research Institute.Carilion is where you can
make your own path, make new discoveries and, most importantly,
make a difference. Here, in a place where the air is clean, people
are kind and life is good. Make your tomorrow with us. Requisition
Number: 144918 Employment Status: Full time Location: Carilion
Clinic Orthopaedic Surgery (Institute for Orthopaedics and
Neurosciences) Shift: Day Shift Details: M-F 8a-5pRecruiter: EMILY
F ALLEN Recruiter Phone: Recruiter Email:
efallen@carilionclinic.orgFor more information, contact the HR
Service Center at 1-800-599-2537.Equal Opportunity
EmployerMinorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a
drug-free workplace. Please see job descriptionPI239600562
Keywords: Carilion Clinic, Roanoke , Clinical Patient Liaison, Healthcare , Roanoke, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...