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Guest Services Lead - Carilion Roanoke Memorial Hospital

Company: Carilion Clinic
Location: Roanoke
Posted on: January 9, 2019

Job Description:

**Job Summary** Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader. Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed. **Minimum Qualifications** Assist Manager with daily operations of Guest Services desks and Parking Team, to ensure quality service. Ensure staff is adhering to policies and procedures set in place for Parking Assistance and Guest Services. Coordinates Guest Services and Parking Team schedules for appropriate staffing levels at all desks locations, and parking areas must be able to fill in on sudden notice in order to cover for all staff shortages. Responsible for overseeing day to day activities/operation of the shuttle/golf cars and guest service desks at all 4 facilities: ION, Crystal Spring, and Riverside 1&3. Assist with employee and new hire orientation/Training. **Education:** High school diploma or GED required; Associate?s Degree in business or related field preferred. **Experience:** Minimum 3 years of related experience required; demonstrated customer service skills and knowledge desired. **Licensure, certification, and/or registration:** N/A **Other Minimum Qualifications:** Strong verbal, written, and presentation skills. Effective interpersonal, communication and teamwork skills required. Must be able to handle numerous projects and deadlines simultaneously. Computer skills sufficient to meet key objectives of the position. **Our Values** Below are our core values that we strive to embody and expect of all our team members: **CommUNITY:** Working in unison to serve our community, our Carilion family and our loved ones. **Courage:** Doing what?s right for our patients without question. **Commitment:** Unwavering in our quest for exceptional quality and service. **Compassion:** Putting heart into everything we do. **Curiosity:** Fostering creativity and innovation in our pursuit of excellence. **Requisition Number:** 25068 **Employment Status:** Full time **Location:** Carilion Clinic - 3 Riverside **Shift:** Day **Shift Details:** m-f **ABOUT CARILION:** As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve. Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns. Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity _Carilion Clinic is a drug-free workplace._ Posting Notes:

Keywords: Carilion Clinic, Roanoke , Guest Services Lead - Carilion Roanoke Memorial Hospital, Healthcare , Roanoke, Virginia

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