Guest Services Representative

Company: Hampton Inn and Suites Roanoke - Front Office
Location: Roanoke
Posted on: September 11, 2020

Job Description:

Hospitality America is looking for a--guest service representative to join our team! The guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.
Benefits:

• 
  
• Major Medical, Dental, and Vision Insurance
  
• Life Insurance
  
• Legal Shield and Identity Theft Protection
  
• Accident/ Critical Illness/ Hospitalization Insurance
  
• Pet Insurance
  
• Paid Time Off
  
• 401K after 1 year of employment
  
  Scope of the Position:
  
  • 
    
  • Providing information to guests about hotel policies, services and amenities.
    
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
    
  • Selling rooms to "walk-in" customers.
    
  • Entering/changing reservation information on the computer system.
    
  • Posting charges to guest accounts.
    
  • Processing payments from guests.
    
  • Making necessary corrections to guest accounts.
    
  • Informing housekeeping department about room status/availability.
    
  • Listening and responding to guests' requests or complaints.
    
  • Operating hotel switchboard or PBX.
    
  • Cleaning the front desk area.
    
  • Maintaining daily logs.
    
  • Balancing shift work and cash drawers.
    
    Additional Requirements:
    
    • 
      
    • Must be a citizen of the United States or possess a valid work permit.
      
      We provide equal opportunity without regard to race, color, national origin, religion, sex,--age, marital status, disability, or any other protected status. Our company is an equal--opportunity employer.JB.0.00.LN

Keywords: Hampton Inn and Suites Roanoke - Front Office, Roanoke , Guest Services Representative, Hospitality & Tourism , Roanoke, Virginia