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Guest Services Representative

Company: Hampton Inn and Suites Roanoke - Front Office
Location: Roanoke
Posted on: September 11, 2020

Job Description:

Hospitality America is looking for a--guest service representative to join our team! The guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.

  • Major Medical, Dental, and Vision Insurance
  • Life Insurance
  • Legal Shield and Identity Theft Protection
  • Accident/ Critical Illness/ Hospitalization Insurance
  • Pet Insurance
  • Paid Time Off
  • 401K after 1 year of employment

    Scope of the Position:

    • Providing information to guests about hotel policies, services and amenities.
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
    • Selling rooms to "walk-in" customers.
    • Entering/changing reservation information on the computer system.
    • Posting charges to guest accounts.
    • Processing payments from guests.
    • Making necessary corrections to guest accounts.
    • Informing housekeeping department about room status/availability.
    • Listening and responding to guests' requests or complaints.
    • Operating hotel switchboard or PBX.
    • Cleaning the front desk area.
    • Maintaining daily logs.
    • Balancing shift work and cash drawers.

      Additional Requirements:

      • Must be a citizen of the United States or possess a valid work permit.

        We provide equal opportunity without regard to race, color, national origin, religion, sex,--age, marital status, disability, or any other protected status. Our company is an equal--opportunity employer.JB.0.00.LN

Keywords: Hampton Inn and Suites Roanoke - Front Office, Roanoke , Guest Services Representative, Hospitality & Tourism , Roanoke, Virginia

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