Customer Service
Company: Burlington Stores
Location: Roanoke
Posted on: April 8, 2021
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Job Description:
If you want an exciting job with one of the largest off-price
retail stores in the nation, join the Burlington Stores, Inc. team
as a Customer Service Supervisor! Are you a proven leader who
understands the value of building strong teams and partnerships to
drive results? Can you coach a diverse team of associates on how to
deliver exceptional customer service, while providing regular
feedback in the moment to consistently shape behaviors? Can you
create a positive environment for customers and associates that
emphasizes respect and professionalism? If so, this may be the
right role for you!Customer Service Supervisors are customer
support specialists who lead the customer service team in providing
all Burlington customers with an exceptional, friendly, and
professional customer service experience at all times. Youll lead
by example and provide feedback to team members on a regular basis
to reinforce customer service best practices. Customer Service
Supervisors understand that great customer care is paramount in
maintaining a satisfied, loyal customer-base which is critical to
driving sales for the company.Responsibilities:Direct cashier
coverage and customer flow at the front of lines to ensure
efficient serviceAssist management team in communicating promotions
and company updatesMonitor and validate returns, exchanges, check
authorizations, voids, and other transactionsSupport training for
associates in the areas of customer service and company standards,
policies and proceduresPerform other tasks as assigned by manager
from time-to-timeCandidates must be able to work a flexible
schedule; including nights, weekends and holidays as required.If
you are excited to deliver great values to customers every day;take
a sense of pride and ownership in helping drive positive results
for a team;are committed to treating colleagues and customers with
respect;believe in the power of diversity and inclusion;want to
participate in initiatives that positively impact the world around
you;Come join our team. Youre going to like it here!You will enjoy
a competitive wage, flexible hours, and an associate discount. We
are a rapidly growing brand, and provide a variety of training and
development opportunities so our associates can grow with us. Our
store teams work hard and have fun together! Burlington associates
make a difference in the lives of customers, colleagues, and the
communities where we live and work every day. Burlington Stores,
Inc. is an equal opportunity employer committed to workplace
diversity.
Keywords: Burlington Stores, Roanoke , Customer Service, Hospitality & Tourism , Roanoke, Virginia
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