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Customer Service Representative

Company: Aston Carter
Location: Roanoke
Posted on: January 15, 2022

Job Description:

Description:These individuals will be working in the Retail division for our client. It is a call-center environment in which individuals work in a cubicle with a computer and two additional monitors while taking mostly inbound customer calls. They will be a part of a large team while working within a smaller group supervised by a "Team Lead" all with the goal of bringing first call resolution to AAP customers from the eCommerce segment of business.Calls might consist of customers who are inquiring about product damage, discrepancies on a receipt for returned items, or general questions about products or inventory availability within their website.They will need to be very comfortable handling calls from upset customers as a portion of the calls will be from disgruntled customers. Other calls will be to help customers verify or cancel current orders. Sometimes they will deal with Advance Auto Parts employees at national stores that may need assistance in dealing with customer issues.Will be handling 40-60 calls a day while taking "case" notes on each call according to AAP policies and guidelines.Additional Skills & Qualifications:MUST have excellent communication skills, both written and verbal. Must be comfortable with typing and computer navigation. MUST have good job tenure and quality customer service experience. Familiarity with Automotive parts would be helpful, but is certainly not required. Call-center experience is also a plus. Very much a team oriented environment.

About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Roanoke , Customer Service Representative, Hospitality & Tourism , Roanoke, Virginia

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