Customer Service Representative
Company: Aston Carter
Posted on: January 15, 2022
Description:These individuals will be working in the Retail
division for our client. It is a call-center environment in which
individuals work in a cubicle with a computer and two additional
monitors while taking mostly inbound customer calls. They will be a
part of a large team while working within a smaller group
supervised by a "Team Lead" all with the goal of bringing first
call resolution to AAP customers from the eCommerce segment of
business.Calls might consist of customers who are inquiring about
product damage, discrepancies on a receipt for returned items, or
general questions about products or inventory availability within
their website.They will need to be very comfortable handling calls
from upset customers as a portion of the calls will be from
disgruntled customers. Other calls will be to help customers verify
or cancel current orders. Sometimes they will deal with Advance
Auto Parts employees at national stores that may need assistance in
dealing with customer issues.Will be handling 40-60 calls a day
while taking "case" notes on each call according to AAP policies
and guidelines.Additional Skills & Qualifications:MUST have
excellent communication skills, both written and verbal. Must be
comfortable with typing and computer navigation. MUST have good job
tenure and quality customer service experience. Familiarity with
Automotive parts would be helpful, but is certainly not required.
Call-center experience is also a plus. Very much a team oriented
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, Roanoke , Customer Service Representative, Hospitality & Tourism , Roanoke, Virginia
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