Hotel Front Desk Supervisor, Mardi Gras Casino

Company: Delaware North
Location: Kanawha Head
Posted on: January 16, 2022

Job Description:

The Opportunity Delaware North Gaming is seeking a Hotel Front Desk Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world. Responsibilities

• Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
• Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Evaluate associate job performance and recommend appropriate rewards or corrective actions, as needed.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative associates.
• Coordinate with housekeeping department, as needed.
• Perform other duties as assigned. Qualifications
  • At least 2 years' experience in hospitality, front desk experience is preferred.
  • Prior supervisory experience preferred.
  • Computer literate in MS Office programs; some experience with property management systems preferred.
  • Must be fluent in English language both spoken and written.
  • Good interpersonal communication skills in person and by phone.
  • Must be able to multitask, function in a professional manner under pressure from guests and supervisors. Physical Requirements
    • Stand and walk for extended periods of time.
    • Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift. Shift Details 2nd Shift Who We Are Delaware North has been operating Mardi Gras Casino & Resort since 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: beach, bell, door, lobby, madison, reservations, rocklin, spa, sunset, terrace

Keywords: Delaware North, Roanoke , Hotel Front Desk Supervisor, Mardi Gras Casino, Hospitality & Tourism , Kanawha Head, Virginia