Catering Captain - $13/hour + Tips! Affordable Employee Housing Available for Summer!
Company: Snowshoe Mountain Resort
Location: Blue Grass
Posted on: June 25, 2022
Job Description:
Full Time - Seasonal RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast
winter and summer enthusiasts. We offer 257 acres of skiable
terrain, 1500 vertical feet, 57 ski trails and the best snow
around. In the summer, our Bike Park is recognized as one of the
best in the US. Enjoy our world class events, cool mountain
temperatures, beautiful vistas and 11,000 acres of unspoiled
wilderness. We hope to see you on the mountain soon. OUR VALUES Our
organizational values describe our shared beliefs, the principles
important to our organization; how we want to treat each other and
our guests. Integrity Performance Environment Fun Collaboration
PERKS & BENEFITS
- Free season pass (summer/winter)
- Friends and family discounts and vouchers
- Pro deals with top industry brands
- Retail, spa, lodging, and dining discounts at Snowshoe owned
establishments
- Opportunities to grow your career and professional skills JOB
RESPONSIBILITIES
- Assists with the operations of the conference centers and
catered events by following standards of operations, policies and
banquet event orders, waiting tables, setting up functions, break
down of rooms after functions, assist clients with seating
- Maintains quality of service by assisting with the coordination
of the presentation of the function room and meals, communicating
tasks and duties to other service staff members working with
functions, anticipating guests needs and proactively addresses
these needs
- Identify guests as of legal drinking age by asking for
identification in a friendly manner, following guidelines set forth
by the TIPS program
- Identifies function/group service requirements by establishing
personal rapport with the group leader, VIPs and with other persons
in a position to understand service requirements
- Document the functions by completing a banquet log
- Ensure proper distribution of revenue by making sure all
closeout reports are completed properly and neatly, ensuring that
money, credit cards and checks are balanced, confirming that all
revenue is reported in reservations, micros and the general
ledger
- Maintains safe and clean working environment by complying with
procedures, rules and regulations, stocking and cleaning area
throughout entire shift, working with the risk management and
safety team
- Creates the best possible experience for the guests by greeting
guests with a smile, providing prompt, friendly and courteous
service, being knowledgeable about the resort, communicating
clearly and effectively, practicing good hygiene and reporting to
work in a clean and pressed uniform
- Resolves guests complaints by collecting and analyzing
information, making a sound and prompt decision in line with
company policies and standards of operations
- Maintains customer confidence and protects operations by
keeping information confidential and acting in accordance with the
Alterra Standards of Business Conduct
- Keeps equipment operational by following manufacturers
instructions and established procedures, regularly cleaning
equipment
- Monitors inventory by checking stock to determine inventory
level, anticipating needed supplies and communicating inventory
needs to the manager
- Contributes to the team effort by accomplishing related results
as needed. This job description is an overview of the scope of
responsibilities and is not intended to be an inclusive list of job
tasks and expectations. With the evolution of this resort and
position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
- Education:High school diploma or GED
- Experience:
- Specific Experience:Fine-Dining Restaurant,
Conference/Catering/Banquet experience
- Length of Experience:1-2 years
- Specific Certifications Licenses Required:WV Food Handlers Card
TRAVEL REQUIREMENTS Any employee or volunteer who operates a
company vehicle including cars, trucks, snowcats, snowmobiles, or
heavy equipment is required to comply with the Drivers Standards
Policy. This policy also applies to employees or volunteers driving
their personal vehicles for company business more than four times
per month, averaging 30+ miles per trip. All drivers should receive
a full copy of the Alterra Drivers Standards Policy; if you have
not please contact your Risk/Safety or HR/EE Department. PHYSICAL
DEMANDS AND WORKING CONDITIONS This position may be required to
work evenings, weekends and holidays. Office Environment:
- Able to lift, carry, or otherwise move and position a minimum
of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office
equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile
devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending,
reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking,
kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees. To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily- reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions. Mountain
Environment:
- The primary physical environment in which this position works
is out of doors with a high exposure level to cold,snow, wind,
rain, bugs, sun, high altitude, extreme heights, lightning,
etc...
- The degree of strenuous activity within the job is considered
to be high. Often lifting a weight of 50 pounds throughout the day
is common.
- Additional strenuous physical activity may include walking or
hiking upon uneven, challenging terrain with heavy tools or
equipment.
- Exposure to: Chemicals required for cleaning, de-greasing,
andpainting Ultra Violet radiation from the sun enhanced through
lack of atmospheric filtration at work altitude. Fumes produced in
activities ranging from cleaning to painting to fabrication of
metal products. Noise generated by snowmobiles, lift equipment, and
tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual
functions being those of near vision and depth perception. An Equal
Opportunity Employer Required
Keywords: Snowshoe Mountain Resort, Roanoke , Catering Captain - $13/hour + Tips! Affordable Employee Housing Available for Summer!, Hospitality & Tourism , Blue Grass, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...