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Customer Service Associate

Company: Virginia Panel Corporation
Location: Waynesboro
Posted on: August 7, 2022

Job Description:

Customer Orders

  • Prepares quotes and enters orders for customers ensuring accuracy of data entry
  • Informs customers of available products, quotes prices and credit terms
  • Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
  • Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
  • Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints Sales
    • Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities. Clerical
      • Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
      • Enters new customer data and account information for current customers into database Education/Experience High school diploma or general education degree (GED and two or more years related experience and/or training. Computer Skills In depth knowledge of MS Office Suite Products, order processing and manufacturing software


Keywords: Virginia Panel Corporation, Roanoke , Customer Service Associate, Hospitality & Tourism , Waynesboro, Virginia

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