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Customer Service Associate

Company: Virginia Panel Corporation
Location: Waynesboro
Posted on: August 7, 2022

Job Description:

Customer Orders
Prepares quotes and enters orders for customers ensuring accuracy of data entry
Informs customers of available products, quotes prices and credit terms
Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints
Sales
Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.
Clerical
Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
Enters new customer data and account information for current customers into database
Education/Experience
High school diploma or general education degree (GED and two or more years related experience and/or training.

Computer Skills
In depth knowledge of MS Office Suite Products, order processing and manufacturing software

PI186270034

Keywords: Virginia Panel Corporation, Roanoke , Customer Service Associate, Hospitality & Tourism , Waynesboro, Virginia

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