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Cafe Manager

Company: Follett Corporation
Location: Roanoke
Posted on: November 26, 2022

Job Description:

Job DescriptionPosition OverviewReporting to the Store Manager, this role manages the cafe department including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. This position requires the ability to keep and maintain a clean and sanitary work environment. Executes all aspects of the role while following local, state, and federal guidelines for food preparation and safety.Responsibilities

  • Provides strong customer service in all aspects of caf operations.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard, and sets positive examples for the shift team.
  • Anticipates customer and department needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
  • Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Thoroughly follows health, safety, and sanitation guidelines for all products.
  • Maintains a clean environment for food preparation.
  • Acts as subject matter expert for the preparation of food and beverages.
  • Builds key partnerships with store management and campus organizations for promotional opportunities, special events, and off-site sales opportunities.
  • Initiates activities to adhere to established guidelines and promotional programs.
  • Ensures merchandise is managed in accordance with company policies and management directives. Ensures pricing and inventory integrity and executes Home Office initiated markups and markdowns.
  • Assists in efforts to ensure general store operational standards are achieved through daily activities (shipping/receiving, inventory, housekeeping, compliance with Health Department regulations, etc.).
  • Partners with the Store Manager to execute promotions and sales, and ensure proper inventory levels based on sales and trends. Analyzes financial reports, processes purchase orders, and approves invoices.
  • Other duties as assignedRequirements
    • 0-3 years of relevant experience
    • High School Degree or equivalent
    • Ability to safely operate food service equipment as necessary
    • Ability to stand for up to two or more hours at any given time.
    • Ability to safely operate coffee equipment as necessary
    • Previous experience in a coffee shop, food service, caf-- environment (preferred)
    • Detail-orientation in performing accurate transactions
    • Self-motivated and multi-tasks with minimal supervision
    • Proactively meets both internal and external customer needs.
    • Effective work methods and consistently meets commitments
    • Effective communication skills-- clear, concise, and positive.
    • A food handler certificate -- should include Food Service sanitation and safety as well as local requirements.
    • Computer literacy desired
    • Willingness to work a flexible schedule including evening and weekend hours.
    • Ability to sit, stand, walk, climb, kneel and bend.

Keywords: Follett Corporation, Roanoke , Cafe Manager, Hospitality & Tourism , Roanoke, Virginia

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