Retail Sales Manager - Roanoke, VA
Company: United Wireless
Location: Roanoke
Posted on: January 27, 2023
Job Description:
Position Overview: As a Retail Sales Manager, you will lead a
team towards meeting and exceeding all sales performance
expectations while delivering an amazing experience for our
customers and employees. You will manage all phases of store
operations from staffing and training to operations and facilities
with a maniacal focus on helping each sales representative in your
store achieve their selling potential. Successful Retail Sales
Managers focus first and foremost on their people while keeping a
close eye on all aspects of the business including achieving and
exceeding sales objectives, recruiting and staffing, store
presentation, marketing, and sales activities execution, inventory
management, loss prevention, and store
operations.Responsibilities:
Achieve or exceed all Store sales and
customer satisfaction expectations.Positively contribute to a fun,
friendly, competitive culture.Effectively manage a team of 3-10
employees.Lead by Example & be a Team Player.Meet store staffing
requirements through the recruitment and retention of
high-performing sales representatives and ASMs.Ensure all store
personnel understands & follow all Company & T-Mobile policies and
procedures.Conduct weekly store meetings to increase sales thru
sales training and product knowledge.Effectively manage all
controllable store expenses including but not limited to: staffing
& scheduling, inventory, cash handling, facility maintenance,
discounting, & asset protection.Utilize reports to identify
training and performance gaps and then create and execute effective
performance improvement plans.Resolve customer issues.Deliver all
store Operational, Customer Service, Training, & Sales & Marketing
objectives on time.Deliver an outstanding customer experience for
guests and employees by creating a clean & organized store
environment that meets or exceeds both the Company and T-Mobiles
expectations.Assist the Market Manager and/or the Director of
Sales.Attend and participate in meetings and conference calls as
assigned.Communicate via email or telephone with internal and
external customers in a timely and professional manner.Positively
and effectively adapt - and lead your team in adapting - to a
competitive, ever-changing business environment.Other duties as
assigned. Requirements:
Must be 18 years of age or older.High
school diploma or equivalent minimum. College degree preferred.Two
(2) or more years of telecommunications experience and extensive
product and sales training knowledge OR two (2) or more years of
leadership experience in the service industry (restaurant,
hospitality, banking, customer service, retail, or etc.)Must love
to sell, and love to teach others to sell.Excellent interpersonal
and communication skills with the ability to effectively
multi-task. Computer literate.Ability and commitment to work 40
hours per week, including evenings, weekends & holidays.Ability to
positively motivate others to success.Ability and commitment to
succeed in a monthly quota driven environment.Bilingual
(English/Spanish) a plus in some markets.Must be reliable and have
high personal integrity with enthusiasm and eagerness to
learnStrong analytical skills and ability to multi-taskProficiency
in Microsoft Office products and general computer
literacyDemonstrated leadership abilities and excellent
interpersonal skillsStrong written and verbal communication
skillsStrong analytical and verbal/written communication
skills.Demonstrated leadership abilities and excellent
interpersonal skills.Open Availability / No Schedule
Restrictions.Must display excellent in store and on phone selling
skills.Must be willing to relocate to any store in the market
within 30 miles of the current location.Continued good standing
with the company.Must clock in and clock out per company
policy.Must be able to use telephone systems, tablets, copy
machine, computer, keyboard, fax machine, and policies, procedures,
plans, and program manuals.Benefits/Compensation:
A competitive base pay PLUS monthly
commissions!Additional income opportunities through contests and
incentivesMedical/Dental/Vision/PTO for Full-Time Employees
OnlyDiscounts on products and wireless phone serviceExcellent
career development opportunitiesPhysical Demands:The physical
demands described below are representative of those that must be
met by an individual to successfully perform the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform these essential
functions.While performing the duties of this position, the Retail
Sales Manager is regularly required to stand and lean over, use
hands and fingers, handle and feel objects, pens, use telephone,
talk and hear. This person will work in a construction environment
at times. Must be able to work a minimum 40-hour work week and must
be able to work nights, weekends and holidays. Must be able to
stand or sit for long periods of time. Ability to use both hands in
fine, gross manipulation of small tools, such as a copier,
computer, and telephone. Must have the ability to see well enough
to read the handwritten and typewritten material.About United
Wireless Inc:United Wireless presently operates over one hundred
T-Mobile-branded retail shops nationwide. Established in 2007 and
based in Farmington Hills, Michigan. United Wireless is the fasted
growing TPR in the nation. Although we have grown through leaps and
limits over the last few years, our company tradition stays the
same. We are a corporation with a family feel.
Keywords: United Wireless, Roanoke , Retail Sales Manager - Roanoke, VA, Hospitality & Tourism , Roanoke, Virginia
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