Conference and Catering Manager
Company: Snowshoe Mountain
Location: Roanoke
Posted on: September 18, 2023
Job Description:
Please note, this position is located at Snowshoe Mountain
Resort in Snowshoe, West Virginia
Flex Year Round
We are looking for people who are passionate about life and what
they do. People who love the mountain lifestyle and who want to be
at Snowshoe! We seek qualified candidates that exemplify our Core
Values of Performance, Integrity, Collaboration, Environment, and
most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences
for our guests, employees, and community. We do so by embracing
authenticity, celebrating our differences, and finding ways we can
all connect through our shared passion for the mountain. At
Snowshoe everyone is welcome, and we encourage you to be yourself.
Simply put, you belong up here and we can't wait to see you on the
mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at
14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades
Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket
Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes
alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned
retail locations.
- Pro Deals from some of the industries top brands such as
Smartwool, Smith, Dakine and North Face
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast
skiers, snowboarders and winter enthusiasts. We offer 257 acres of
skiable terrain, 1500 vertical feet, 57 trails and the best snow
around. Enjoy our world class events, cool mountain temperatures,
beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs what's
important to us as an organization; how we want to treat each other
and our guests.
Respect Excellence Safety Sustainability Fun
POSITION SUMMARY
The three areas of focus for this position is recruiting,
conference & catering and restaurant management. During the spring
and fall the primary focus is recruiting for the Food & Beverage
division. The summer focus is conference & catering and the winter
focus is restaurant management. To ensure guest satisfaction by
providing a quality food & beverage product and epic experiences.
Ensures effective and timely communication throughout the resort,
acts as a liaison between group sales, meeting planners, and resort
departments. Coordinates Food & Beverage needs with Human Resources
recruiting and hires staff into correct positions. Creates high
standards within all environments and protect the company assets
through managing inventory and cost of goods.
ESSENTIAL DUTIES
This position is responsible for the following job results.
- Directs and coordinates activities of restaurant to obtain
optimum customer service, strong employee development and economy
of operations and maximization of profits by performing the
following duties personally or through subordinate
supervisors.
- Achievement of budgeted sales and profitability goals through
effective leadership of the restaurant management staff. Analyzes
and monitors cost and revenue budgets on an on-going basis. Keeps
leadership team informed of budget performance.
- Demonstrates positive interpersonal skills with guests and
staff. Actively seek verbal feedback from customers on a regular
basis and respond to all guest queries in a timely and efficient
manner
- Analyzes and recommends methods for improvements to
contain/reduce costs and increase sales. Ensure that staffing
levels are maintained to cover business demands. Ensure team
members have an up-to-date knowledge of menu items, special
promotions, functions and events. Control costs without
compromising standards, improving gross profit margins and other
departmental and financial targets
- Monitors all food and beverage products to ensure compliance
with company standards and specifications. Ensuring adequate
resources are available according to business needs
- Enforces company standards, policies, and procedures, including
sanitation, safety, dress codes, and cash handling. Comply with
public safety, fire regulations and all health and safety and food
safety legislation
- Oversees training for supervisors to ensure the development of
their leadership skills, customer service skills, company
philosophy and menu knowledge, and point of sale knowledge.
- Maintains a positive employee relation climate. Responsible for
hiring, training, and evaluation of employees, including
termination and promotion. Evaluates departmental and subordinate
performance against established standards, goals and
objectives.
- Maintains a clean and safe physical environment through timely
repair and upkeep. Educates assistant managers and hourly employees
on sanitation and food handling procedures.
- Functions as a supportive team member during the course of
their shift
- Ensures compliance with health, sanitation, liquor, safety, and
employment regulations by clearly communicating and reinforcing
standards and procedures to all employees.
- Works with Executive Chef to complete winter menu engineering
project
- Prepares annual budgets
- Provides RTP programming for new menu items
- Trains staff on RTP in each establishment
- Perform any other job related duties as assignedThis job
description is an overview of the scope of responsibilities and is
not intended to be an inclusive list of job tasks and expectations.
With the evolution of this resort and position, the
responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- A minimum of 3-5 years of progressive management experience in
a moderate to high-volume restaurant
- At least 2 years of full restaurant P&L management
experience
- Experience hiring, training and mentoring salaried managers and
hourly FOH staff
- Strong financial acumen with the proven ability to oversee cost
control, labor, management and bottom line Ability to drive
performance and success
- Excellent leadership, interpersonal and communication
skills
- Accountable and resilient
- Committed to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work
situations
- Knowledge of safe food handling
- Requires practical knowledge of the principles and practices
within the food profession. This includes experiential knowledge
required for management of people and/or complex problems and food
and beverage management.
- Leadership skills to motivate and develop staff and to ensure
accomplishment of goals.
- Ability to work effectively under time constraints and
deadlines
- Ability to work effectively under time constraints and
deadlinesDIRECT EXPERIENCE
Education: Two+ years of post-high school education, culinary
education is desirable. West Virginia Food Handlers Certificate
required
Experience: Five+ years of employment in a related position
LEADERSHIP
- Understands business complexities and assumes responsibility
for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during
difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect
and trust, core values, reliabilityENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new
and/or different or ways to improve the business; Thinks outside
the box
- Is recognized by others (internally and externally) as being
engaged in their role, and someone who can often see things that
others have not
- Inspires, motivates, develops, energizes, and creates engaged
employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the
company overall
- Displays rigorous commitment to the environment, financial and
safety of self, business, and inherent risks through
stewardship.COMMUNICATION
- Communicates clearly and appropriately - both orally and in
writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure
a good flow of information
- Recognizes and rewards the achievement of his/her team and
others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a
high level of guest service in a friendly manner
- Proficient in use of technology to include Excel, Word, the
Internet, desktop publishing and database management software
programs. Is able to learn quickly those applications not
known.
DELIVERY
Keywords: Snowshoe Mountain, Roanoke , Conference and Catering Manager, Hospitality & Tourism , Roanoke, Virginia
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