HR Representative- Employee Health (Roanoke)- days
Company: Carilion Clinic
Location: Roanoke
Posted on: April 18, 2024
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Job Description:
How You'll Help Transform Healthcare:Serves a first point of
contact for internal and external customers and colleagues,
including all employee levels and applicants. Consistently provides
exceptional customer service with regard to providing timely,
accurate information and problem resolution. Provides sound
interpretation and application of HR policies and maintains basic
working knowledge of all supported areas of Human Resources.
Assists with administration and/or implementation of HR policies
and processes as appropriate, as well as support functions for
Centers of Expertise. Considered a novice within the HR Operations
area. Functions as the front-line customer-service representative
for Human Resources. Receives and resolves customer inquires
through various channels, including via phone, e-mail, intranet and
walk-ins. Understands and demonstrates the standards for providing
exceptional customer service. Applies skills in active listening,
courteous interactions, time management, problem solving, follow
up, conflict management and recovery strategies. Accurately
assesses customer needs and determines whether the inquiry needs to
be escalated for resolution. Researches and resolves appropriate
issues, including assisting with support functions for Human
Resources Centers of Expertise. Maintains data integrity through
accurate and thorough tracking of contacts and resolutions. Learns
and utilizes available technology and software. Tracks data as
appropriate. Remains open to process improvement ideas and
continuously looks for ways to improve processes to more
effectively meet customer needs. Meets or exceeds established
standards for productivity and accuracy. Maintains confidentiality
and accuracy with regard to employee records and issues.
Continually develops knowledge of broader HR areas and Carilion
Clinic.What We Require:Education: High School Diploma or equivalent
required.Experience: One year experience with customer service or
call-center required. Prior Human Resources experience
preferred.Other Minimum Qualifications: Must possess excellent
customer service and written/verbal communication skills. Must
demonstrate respect for diversity and be able to maintain
confidentiality when responding to inquiries. Must work well in a
team environment and have a working knowledge of Microsoft Office
and the internet. Experience with Lawson preferred, but not
required.About CarilionThis is Carilion Clinic ...An organization
where innovation happens, collaboration is expected and ideas are
valued. A not-for-profit, mission-driven health system built on
progress and partnerships. A courageous team that is always
learning, never discouraged and forever curious.Headquartered in
Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of
Orthopedics and Neurosciences, multi-specialty physician practices,
and The Virginia Tech Carilion School of Medicine and Research
Institute.Carilion is where you can make your own path, make new
discoveries and, most importantly, make a difference. Here, in a
place where the air is clean, people are kind and life is good.
Make your tomorrow with us. Requisition Number: 145580 Employment
Status: Full time Location: CRMH - Carilion Roanoke Memorial
Hospital Shift: Day Shift Details: Monday - Friday; 7 am - 4
pmRecruiter: JASON A BISHOP Recruiter Phone: 540-983-4039 Recruiter
Email: JABishop1@carilionclinic.orgFor more information, contact
the HR Service Center at 1-800-599-2537.Equal Opportunity
EmployerMinorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a
drug-free workplace. Please see job descriptionPI239604449
Keywords: Carilion Clinic, Roanoke , HR Representative- Employee Health (Roanoke)- days, Human Resources , Roanoke, Virginia
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