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Field Service Warranty Coordinator

Company: Virginia Transformer Corp
Location: Roanoke
Posted on: March 27, 2020

Job Description:

Field Service Warranty Coordinator Department: Field Service Job Status: Full Time FLSA Status: Exempt Reports To: Field Service Superintendent Amount of Travel Required: 10% Positions Supervised: None POSITION SUMMARY This is a position to coordinate Field Service Issues related to Warranty. The candidate will have strong communication, project coordination and administrative skills. Have a minimum of 3 years field service experience in the electrical power industry and/ or production experience in Transformer Industry. ESSENTIAL FUNCTIONS o Prompt customer follow-up from the initiation of customer issue through closure o Log incoming customer issues through phone call and/or email and determine whether warranty or non-warranty per sales contract-terms and conditions. Refer non-warranty issues to Field Service Sales and Service Coordinator o Resolve issues via phone and/or e-mail in consultation with Field Service Superintendent/Technical Manager for the plant, other required departments/functions and leveraging pertinent commercial team members o Record issues in CRM and Quality systems and process required documentation for Field Service action including any associated costs and material procurement o Detailed work instruction and scope for repair that includes the following. - PPE requirements per site restrictions-confined space requirements if work scope includes tank entry. - Work procedure. - Materials needed to complete task. - Estimated costs for travel and required equipment and tools. o Coordinate rental of required equipment: Generator, oil tanker, boom truck and/or small crane. o Put together the job file and share with Field Service Superintendent to proceed with scheduling the job with the Field Service Technician Manager o Coordinate the completion of Field Service work per scope including any engineering test data required. Review Field Service work report-out from the Tech - to ensure completeness of Field Service work per scope - prior to approving Service Tech to leave the site o Document accurately and comprehensively the job-related information including expenses and PO's and share with Finance to close out the job o Ownership for updating/ maintaining the Field Service and Maintenance Log. Share the weekly report for Sales Meeting and the RCDE meetings o Participate in weekly RCDE meetings o Ensure warranty costs are collected and booked for timely closing of warranty jobs POSITION QUALIFICATIONS Education

  • Minimum High School Diploma. Associate's degree or higher preferred. Additional technical-skills training in Electrical and Electronic technology is preferred Experience 3+ years SKILLS & ABILITIES Computer Skills MS Office. Fluent English spoken and written skills COMPENSATION $20-$25/ hour

Keywords: Virginia Transformer Corp, Roanoke , Field Service Warranty Coordinator, IT / Software / Systems , Roanoke, Virginia

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