Company: Carilion Clinic
Posted on: February 21, 2021
Carilion ClinicJob Summary
You will have contact with both external and internal customers and
are expected to work in a professional manner. The duties performed
by this position may have an organization wide effect and allow
access to confidential information related to both patients and
staff. Incumbents of this position will be required to make timely,
effective decisions with moderate supervision.
Duties and Responsibilities may include but not limited:
- Assist with preparing internal communications, instruction
manuals, journal articles, and other supporting documents to
communicate updates, news, complex and technical information more
- Determine the needs of end users of technical documentation and
- Work with technical staff to make products easier to use and
thus need fewer instructions.
- Organize and write supporting documents for products,
- Use photographs, drawings, diagrams, animation, and charts that
increase users' understanding.
- Select appropriate medium for message or audience, such as
manuals or online videos.
- Assist with knowledge transfer to enable customers and users to
optimize their use of the service to support operational
- Assist with standardizing content across platforms and
- Create informational notifications, operating instructions,
how-to manuals, assembly instructions, and "frequently asked
questions" artifacts to help technical support staff, consumers,
and other users within the department.
- Work with computer hardware engineers, scientists, computer
support specialists, and software developers to manage the flow of
information among project workgroups during development and
Education: High school degree required. Associates/Bachelor's
degree in computer science, information systems, healthcare,
communication, technical writing, business or equivalent exp
Experience: Minimum of five years of related exp is required.
Knowledge of office automation software (word processing,
spreadsheets, email and presentation software) is required.
Experience creating software/API documentation, system diagrams,
database documentation, data mapping and process flow diagrams,
installation/configuration/integration guides, developer guides,
job aids, communications and/or other highly-technical content is
required. Experience using different software platforms for
creating and editing technical communication (Adobe Creative Cloud;
Microsoft LCDS), knowledge with the Software Development Lifecycle
and software development, and experience working in an Agile
development environment is preferred
Licensure/Certifications/Registration: ITIL V3 Foundation
Certification and Certified Professional Technical Communicator
certification (or equivalent) required within 12 months of
Other Minimum Qualifications:
Strong writing skills; Proficiency proofreading and editing
documents. Effective oral and written communication, presentation
and problem-solving skills required.
Must be able to think about a procedure or product in the way that
a person without technical experience would think about it. Must be
able to understand and then explain highly technical information.
Must be able to create detailed instructions for others to follow,
be detailed and precise at every step so that the instructions can
Demonstrate beginner knowledge of the ADKAR (or equivalent)
organizational change model and demonstrates beginner ability to
Below are our core values that we strive to embody and expect of
all our team members:
Collaboration: Working together with purpose to achieve shared
Commitment: Unwavering in our quest for exceptional quality and
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of
Requisition Number: 60054
Employment Status: Full time
Location: Technology Services Group
Shift Details: Monday-Friday 9:00am - 5:00 pm
Recruiter: MARK A MISKOVIC
Recruiter Email: email@example.com
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace. PI130079216
Keywords: Carilion Clinic, Roanoke , Technical Writer, IT / Software / Systems , Roanoke, Virginia
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