Technology Operation Consultant
Company: Northwestern Mutual
Posted on: February 22, 2021
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive difference.
Northwestern Mutual Life Insurance Company - One Northwestern
Mutual Way, Franklin, WI 53132 Job Title: Technology Operations
Consultant Job Description: The Technology Operations Consultant at
Northwestern Mutual Life Insurance Company in Franklin, Wisconsin
will provide data driven IT Change Enablement consultation to teams
so as to realize team/enterprise vision in line with ITIL best
practices. Provide enhancement requirements for IT Service
Management tool to ensure compliance to Change Enablement policy
and processes. Provide agile Change Enablement solutions to DevOps
teams in the Enterprise. Create/disseminate online training content
and provide in-person coaching for Change Enablement processes and
best practices. Define, measure, and report Key Performance
Indicators (KPIs) establishing success of Change Enablement process
and operation within the enterprise. Create dashboards to drive
action. Provide evidence of compliance during internal and external
annual audit of the process and operations. Perform Quarterly
Quality Checks and disseminate reports to Enterprise teams'
Managers/Directors highlighting areas of improvements. Carry out
daily Process governance activities and follow-ups with applicable
change practitioners/managers. Facilitate daily Change Advisory
Board (CAB) meetings to carry review of medium and high risk IT
changes Create and maintain pre-approved templates of repetitive
low risk changes across teams in the enterprise. Implement
automated housekeeping jobs for auto-closure, deletion and
cancellation of change tickets based on business rules. Provide
thought Leadership towards continuous improvement in Change
Enablement processes and practices in close consultation with Guild
comprising of Infrastructure and Application teams'
representatives. Provide on-call support for resolution of Critical
Incidents likely to be associated with recently implemented IT
changes. Minimum Requirements: Bachelor's Degree in Computer
Science, Information Systems, Mechanical Engineering or a directly
related field plus six years of systems administration experience.
Six years of experience must include three years of experience with
each of the following: (1) Service Management (ITIL); (2)
developing and document scripts; (3) developing estimates for
support or projects; (4) Release and Change Management; (5) ITSM
tools including Cherwell or ServiceNow; and (6) supporting and
troubleshooting cloud-based AWS, Azure applications, or distributed
deployments running on Windows or Linux. Interested candidates send
resume to email@example.com. Reference code 213 in
the subject line. This job is not covered by the existing
Collective Bargaining Agreement. Required Certifications: Grow your
career with a best-in-class company that puts our client's
interests at the center of all we do. Get started now!-- We are an
equal opportunity/affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender identity or expression, sexual
orientation, national origin, disability, age or status as a
protected veteran, or any other characteristic protected by law.
Posted 2 Days Ago Full time JR-17832 About Us At Northwestern
Mutual, we believe relationships are built on trust. That our lives
and our work matter. These beliefs launched our company over 160
years ago. Today, they're just a few of the reasons why people
choose to build careers at Northwestern Mutual. What started in
Milwaukee, WI has grown into 7,000+ home office professionals split
across 3 campuses: New York City, Franklin and downtown Milwaukee
(HQ) - each one bringing with it its own unique talent and culture.
In a company with such a long and storied history, this may be the
most exciting and important time to be a part of Northwestern
Mutual as we are growing our digital and tech capabilities and are
always on the lookout for bright, tech-savvy candidates.
Northwestern Mutual is proud to be an equal opportunity and
affirmative action employer. We have chosen to build a diverse and
inclusive workplace where talented people from all backgrounds want
to be, want to stay, and want to build their future. We celebrate
and support our differences for the benefit of our employees, our
products, and our community. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender identity or expression, sexual orientation,
national origin, disability, age or status as a protected veteran,
or any other characteristic protected by law.
Keywords: Northwestern Mutual, Roanoke , Technology Operation Consultant, IT / Software / Systems , Franklin, Virginia
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