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Field Service Engineer

Company: Hamilton Storage Technologies
Location: Franklin
Posted on: April 9, 2021

Job Description:

A career with Hamilton Storage ("HST") is an experience where our employees are energized and are aligned to provide the best in storage automation as well as automated bench top devices. Hamilton Storage, the subsidiary of Hamilton Company is an innovative manufacturer and distributer of robotic freezers and benchtop devices to support laboratory automation. We are seeking a Field Service Engineer I based near Franklin, Massachusetts. Hamilton Storage is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. Our customers range from renowned institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in Franklin, Massachusetts and Ems Switzerland we sell and service our products through a combination of direct and distribution channels to customers around the world. The Opportunity: The Field Service Engineer I is a dual role splitting installation duties with a secondary role of field service when systems are not being installed. Field Service work is local while the installations are across the globe. Past travel has been to Switzerland, Iceland, Australia, Norway, Germany, and all over the United States. The Installation Role Overview:

  • With a team of three and three weeks onsite.
    • Building of freezer walls.
    • Installation of freezer nests.
    • Mechanical Automation Build.
    • Start the electrical runs.
    • Daily updates, Keep the back office team apprised of progress.
    • Return Home
      • First week home perform Field Service Engineer day trips as needed.
      • After the first week and before the next installation perform overnight Field Service Engineer trips as needed.
      • One week prior to next installation, Field Service trips as needed. The Field Service Role:
        • Hands-on troubleshoot at the component, assembly, and system level.
        • Perform corrections and repairs.
        • Perform routine Preventative Maintenance.
        • Perform installations of smaller scale equipment as directed.
        • Utilize a variety of electronic and/or mechanical test equipment.
        • Complete and submit paperwork and expenses in a timely manner.
        • Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions.
        • Interface with cross-functional work teams such as R&D, Customer Service, Product Management, Manufacturing, and Sales.
        • Follow company's ISO and Health and Safety procedures.
        • Utilizes CRM to input and capture all service activity and create service reports.
        • Provide feedback to Hamilton HQ on recommendations for system reliability improvements. Essential Skills and Experience:
          • High level of self motivation to assist customers, sales, and service people to overcome any problems that they may have which relate to our instruments in a timely manner.
          • Be able to stay positive and not be discouraged by scrutiny and suggestions.
          • Comfortable in confined spaces and still able to be aware of the environment.
          • Comfortable working around live and wired systems.
          • Able to read schematics and assembly drawings.
          • Have excellent communication skills, which are appropriate for a customer-facing role.
          • Be hardworking and enthusiastic with exceptional attention to detail.
          • Be able to make decisions and act for customers based on knowledge and experience.
          • Able to work independently with limited direction as well as in a team.
          • Be capable of working under pressure without compromise.
          • Must have the ability to manage and meet schedule commitments.
          • Must be able to travel frequently and be flexible, subject to Business requirements.
          • Willingness to work additional hours and the flexibility to work overtime as and when required.
          • Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Experience / Education:
            • High School diploma and equivalent professional experience-based knowledge.
            • Experience in automation or similar is a plus. Experience working with customers in the life science/clinical/pharmaceutical field would also be an advantage. It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Apply Now with our quick 3 minute Application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: Hamilton Storage Technologies, Roanoke , Field Service Engineer, IT / Software / Systems , Franklin, Virginia

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