IT Analyst
Company: ProAmpac
Location: Ridgeway
Posted on: March 16, 2026
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Job Description:
This role provides hands-on hardware and software support for
the ProAmpac manufacturing site while serving as a remote Service
Desk resource for company-wide operations within the Central Time
Zone. Responsibilities include maintaining the local desktop
environment, resolving technical incidents, and installing hardware
solutions to ensure production and corporate goals are met.
Essential Duties and Tasks Service Desk: Act as a primary point of
contact for company-wide users on issues related to hardware,
software, and telecommunications. Answer and triage incoming calls,
providing first-call resolution or escalating to specialized
functional areas. On-Site Hardware Support: Troubleshoot, repair,
and deploy desktops, laptops, printers, and peripheral equipment
specifically for the Tulsa facility. Incident Tracking: Document
and monitor the progress of all incidents within the ticketing
system. Identify technical trends and report issues requiring
problem or change management intervention. System Maintenance:
Install and configure software and hardware solutions to maintain a
standardized IT environment. Customer Service: Follow up with users
to provide feedback and ensure technical problems are resolved
according to established Service Level Agreements (SLAs).
Cross-Functional Collaboration: Work with other IT groups to ensure
customer-centered incident management and support across all
organizational locations. Qualifications Education: Associate’s
Degree in Information Technology, or an equivalent combination of
experience and technical credentials. Experience: Previous
experience in an IT Service Desk or desktop support role.
Experience supporting IT within a manufacturing environment is
preferred. Technical Skills: Proficiency with Microsoft Office
Suite (Word, Excel, PowerPoint), Teams, SharePoint, and Outlook.
Communication: Clear oral and written communication skills with a
professional and helpful attitude. Problem Solving: Ability to
visualize technical situations and think abstractly to resolve
complex hardware or software issues. Operational Skills:
Self-motivated and able to work with or without direct supervision
in a fast-paced environment. Location On-site at ProAmpac's Rocky
Mount, VA or Orlando, FL manufacturing site. Benefits Medical,
dental, and vision insurance. 401(K) with an exceptional company
match. Paid time off (PTO) and 11 holidays per calendar year. Free
short-term disability insurance. Wellness, employee discount, and
rewards programs. Tuition reimbursement; and other benefits. Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: ProAmpac, Roanoke , IT Analyst, IT / Software / Systems , Ridgeway, Virginia
