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Technical Support Representative

Company: EvolutionHR
Location: Roanoke
Posted on: November 10, 2018

Job Description:

Technical Support Representatives are true engagement specialists ? skilled at engaging in meaningful interactions that make our clients? customers say ?WOW!? In this role, the Engagement Specialist responds courteously and efficiently to a high volume ofcustomer telephone inquiries about a client?s products or services. Calls are basic and routine. The Engagement Specialist must be able to effectively trouble-shoot through a variety of technical issues in order to solve customer?s problems. The Engagement Specialist promotes and sells/renews our client company's products or services to ensure the customer?s needs are being met; investigates and resolves complaints; handles problems related to product function or the replacement of defective parts; and/or answers questions regarding billing, service, equipment(hardware or software), features, activations and/or account information changes. A computer system is used to track questions and answers as well as enter or check the statusof orders.POSITION OVERVIEW: This position is responsible forresponding to customer inquiries and concerns. Explaincompany products/services and the ability to recommendvarious products/services to meet the customer?s needs.Ensures customers receive efficient and courteous service.Work is performed under direct supervision.Job Duties and Expectations :?Answers telephone and provides information/assistance tocustomers.?Operates computer/on-line guidelines for the purpose ofresponding to customer inquiries..?Communicates with customer on the phone or via writtencorrespondence to resolve concerns.?Resolves customer issues on the first call/contact wheneverpossible without having to transfer caller.?Completes, processes and maintains applicable paperworkand records.Qualifications - External- Call center and/or prior technical support a plus.- A technical support assessment will be required as part ofthe selection process- You must be able to show steady employment withexcellent attendance at your previous employers, preferablyin the customer service industry.- You must have a High School Diploma or GED.- You must be at least 18 years of age.- Able to multi-task, have demonstrated organizational, detailorientation, prioritization skills and time management skillsto ensure that work related activities are completed in anaccurate and timely manner.- Ability to work effectively in a team oriented, high demandand fast paced environment.- Ability to maintain high level of confidentiality and work withhighly sensitive data and information.- Solid communication skills to effectively deal with variouslevels of management, staff and/or outside contacts.- Demonstrated interpersonal skills to work effectively in ateam environment and maintain a professional and positivemanner.- Effective listening skills to ensure understanding ofinstructions and directions and effectively communicateprogress and problems to co-workers and management.- Familiarity a variety of office equipment, standard softwarepackages and application and use of personal computers toinclude the Microsoft Office suite of products.

    The wage rate will be $10.50 - $11.50 per hour. Based on skillsHours of operation will fall within 9:00 AM to 9:00 PM, M-F. We will need a morning/mid/and evening shift filled.The position is for our Lynchburg office.Job Type: Full-timeJob Type: Full-timeSalary: $10.50 to $11.50 /hourApplication QuestionsQualifications - External- Call center and/or prior technical support a plus.- A technical support assessment will be required as part ofthe selection process- You must be able to show steady employment withexcellent attendance at your previous employers, preferablyin the customer service industry.- You must have a High School Diploma or GED.- You must be at least 18 years of age.- Able to multi-task, have demonstrated organizational, detailorientation, prioritization skills and time management skillsto ensure that work related activities are completed in anaccurate and timely manner.- Ability to work effectively in a team oriented, high demandand fast paced environment.- Ability to maintain high level of confidentiality and work withhighly sensitive data and information.- Solid communication skills to effectively deal with variouslevels of management, staff and/or outside contacts.- Demonstrated interpersonal skills to work effectively in ateam environment and maintain a professional and positivemanner.- Effective listening skills to ensure understanding ofinstructions and directions and effectively communicateprogress and problems to co-workers and management.- Familiarity a variety of office equipment, standard softwarepackages and application and use of personal computers toinclude the Microsoft Office suite of products.

    Keywords: EvolutionHR, Roanoke , Technical Support Representative, IT / Software / Systems , Roanoke, Virginia

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