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Supervisor Customer Service - Roanoke, VA

Company: UnitedHealth Group
Location: Roanoke
Posted on: January 16, 2020

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. Primary Responsibilities: * Coordinates, supervises and is accountable for the daily, weekly, monthly activities of a team members (Roughly 20 Reps / Supervisor) * Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT * Coordinates work activities with other supervisors, managers, departments, etc. * Identifies and resolves operational problems using defined processes, expertise and judgment * Provides coaching and feedback to team members, including formal corrective action * Conducts annual performance reviews for team members * Provides expertise and customer service support to members, customers, and / or providers * Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit * Monitors team member calls and provides feedback You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED (or higher) * 1+ years of experience coaching and / or mentoring staff * 2+ years of experience working in a Call Center * 2+ years of experience managing personnel * Ability to create, edit, save, and send documents utilizing Microsoft Word * Ability to create, edit, save, and send spreadsheets utilizing Microsoft Excel * Ability to use Microsoft Outlook to send, save, sort, set meetings and assign tasks * Available during hours of operation, 7:00 am - 11:00 pm Sunday through Saturday (actual work schedule is (5), 8 - hour days during that time period) Preferred Qualifications: * Experience working with Human Resources policies and procedures * Experience with medical claims processing * Experience working professionally with medical insurance * Working understanding of managed care Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Roanoke, VA, Customer Service, Call Center, Management, Claims

Keywords: UnitedHealth Group, Roanoke , Supervisor Customer Service - Roanoke, VA, Other , Roanoke, Virginia

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