Quality Review Specialist (Bilingual Spanish) - Roanoke, VA

Company: UnitedHealth Group
Location: Roanoke
Posted on: March 24, 2020

Job Description:

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Quality Review Specialist is responsible for monitoring adherence to HIPAA and CMS Guidelines through Quality Monitoring on internal and external Telesales Agents and Sales Support Representatives.

Primary Responsibilities:

Monitor agents and representatives for compliance with established processes, policies and guidelines Provide feedback and coaching to agents and representatives based on evaluation results Analyze information and utilize to build recommendations to reduce errors and improve process performance Create, maintain and track reports in relation to performance Serve as subject matter resource to team members, supervisors and management staff Apply knowledge / skills to a range of moderately complex activities Demonstrate great depth of knowledge / skills in own function Sometimes act as a technical resource to others in own function Proactively identifies solutions to non - standard requests Solve moderately complex problems on own Work with team to solve complex problems Plan, prioritize, organize and complete work to meet established objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) 2+ years of experience in a Customer Service or telesales role within a call center Bilingual in Spanish Previous experience working with Microsoft Office including Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, send and save correspondences, documents, and spreadsheets) Ability to work 8:00 am - 4:30 pm or 9:00 am - 5:30 pm Monday through Friday

Preferred Qualifications:

Associate's Degree (or higher) Previous Medicare / Medicaid experience

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Bilingual Spanish, Healthcare, UnitedHealth, Clinical, Administrative, Tele-sales, Call Center, Roanoke

PandoLogic.Category: Quality Control, Keywords: Quality Control / Quality Assurance Specialist

Keywords: UnitedHealth Group, Roanoke , Quality Review Specialist (Bilingual Spanish) - Roanoke, VA, Other , Roanoke, Virginia