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Rooms Intern

Company: Omni Hotels & Resorts
Location: Roanoke
Posted on: November 15, 2020

Job Description:

JOB DESCRIPTION

The Rooms intern is responsible to provide a warm welcome to all guests staying in the Hotel, ensuring all needs are met, anticipated whenever possible, and building and fostering relationships with new and repeat guests. Room interns should be able to adapt to new working environments with different tasks. This position should be willing to work in a front office or housekeeping role.



**** Temp assignment from 12/18/20 to 01/05/21 ****

****Housing provided onsite***

RESPONSIBILITIES

* Be thoroughly acquainted with check in and check out policies

* Ensure Select guest and VIPS are assigned appropriately

* Review Group Resumes and notate reservations properly

* Be familiar with hotel offerings

* Be able to use critical thinking skills necessary to resolve guest complaints

* Be able to draft an email in response to a guest satisfaction survey

* Must have complete understanding of room type availability

* Must have full understanding of Select Guest Program

* Complete basic cleaning functions in the housekeeping department

* Be able to stock housekeeping closets and deliver items to guest rooms

* Be able to perform duties of a public space cleaner

* Be able to organize a timeline for projects and hold staff accountable to completion of projects

* Be able to perform supervisor duties in the housekeeping department

* Be able to work in a guest service role

QUALIFICATIONS

* Previous guest / customer service experience

* Strong written and verbal communication skills, including the ability to have a pleasant disposition over the phone

* Ability to effectively problem-solve

* Ability to work well under pressure, in an ever-changing environment

* Ability to retain and effectively communicate new pieces of information

* Ability to work varying shifts with varying days off throughout a work week..

Omni Hotels & Resorts is an equal opportunity employer.

Keywords: Omni Hotels & Resorts, Roanoke , Rooms Intern, Other , Roanoke, Virginia

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