TSS Coordinator

Company: TEKsystems, Inc
Location: Roanoke
Posted on: January 12, 2021

Job Description:

Location: Roanoke, VA (Remote Flexibility) Duration: 3-6 month extendable contract (we offer benefits) Description: Our client is currently getting up to speed on the largest initiative in their environment right now. The Point of Sale Register Refresh is a 36,000 register swap out over a span of the next 3 years throughout all of their retail locations. This team is responsible for making sure the Win10 devices at the windows stores are fully working and troubleshooting issues that the retail stores are having with these machines. Their goal is to eventually make the PC builds as touchless as possible. This team will also be fielding calls from the stores to help troubleshoot any problems that are arising on-site. Skills: troubleshooting, remedy, support, phone support Top Skills Details: 1. Commitment- In the past, this team has had trouble with people who didn't live up to expectations regarding commitment level, taking on responsibility and sense of urgency. This person needs to show that they will be heavily committed to take on the values of the team. 2. Attention to Detail- This person will be tasked with following certain processes put in place to make sure they are troubleshooting and working as efficiently as possible. Attention to detail around these processes and making sure they are missing the same thing over and over is going to be important as this team doesn't have the bandwidth to hand hold. 3. Strong Communication in the ability to work from home- another issue this team has run into is people's ability to be open, available, reliable and communicative while working from home. This person would ideally have previous experience with remote work and show the ability to be online and ready to respond at all times. Other important factors are the technical piece. These are generic but strong troubleshooting experience and understanding physical connections to a Win10 PC is needed. This position is not needing somebody who is an expert level technical resource but somebody who can work their way around a machine and figure things out. Strong technical minds are needed but they're open to somebody with 1 year of experience. Strong phone and email communication. This team will be responsible for providing support for 5,000 stores nationwide. It is important that this person has strong communication skills and can clearly articulate how to troubleshoot over the phone. 2. IT experience, experience in cabling would be a plus. They will be working with techs on cabling, and helping the in store employees troubleshoot point of sale machines, credit card scanners and RF scanners 3. Eagerness- The manager isn't looking for someone who has a ton of experience, but is eager to learn and grow. A qualifying question: Where do you see yourself in 5 years? Additional Skills & Qualifications: Good communication skills, eagerness to learn About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Roanoke , TSS Coordinator, Other , Roanoke, Virginia