Fraud - Customer Service - Claims - Financial crimes

Company: DISYS
Location: Roanoke
Posted on: January 12, 2021

Job Description:

Shifts Available:* M-F/9:30a-6:30p (1hr lunch)* M-F/10:00a-6:30p (30min lunch)* T-F/8:00a-6:00p AND Sat/8:00a-12:00pMUST HAVE 6+ month of RECENT Customer Servicing Experience OR possess a recently acquired Associate's Degree OR have Claims experience __**Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses. Monitors moderate to complex account activity which requires research that may involve multiple transaction channels. Uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as close account determination, holds, restraints, etc. Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. May contact customers and/or vendors to validate transactions. May maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports. May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. Reviews more complex/unique situations with senior department staff.Job Requirements:Shifts Available:* M-F/9:30a-6:30p (1hr lunch)* M-F/10:00a-6:30p (30min lunch)* T-F/8:00a-6:00p AND Sat/8:00a-12:00pMUST HAVE 6+ month of RECENT Customer Servicing Experience OR possess a recently acquired Associate's Degree OR have Claims experience __**Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses. Monitors moderate to complex account activity which requires research that may involve multiple transaction channels. Uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as close account determination, holds, restraints, etc. Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. May contact customers and/or vendors to validate transactions. May maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports. May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. Reviews more complex/unique situations with senior department staff.

Keywords: DISYS, Roanoke , Fraud - Customer Service - Claims - Financial crimes, Other , Roanoke, Virginia