Fraud - Customer Service - Claims - Financial crimes
Company: DISYS
Location: Roanoke
Posted on: January 12, 2021
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Job Description:
Shifts Available:* M-F/9:30a-6:30p (1hr lunch)* M-F/10:00a-6:30p
(30min lunch)* T-F/8:00a-6:00p AND Sat/8:00a-12:00pMUST HAVE 6+
month of RECENT Customer Servicing Experience OR possess a recently
acquired Associate's Degree OR have Claims experience __**Reviews,
verifies and/or identifies customer transactions to detect/prevent
financial crimes activities, policy violations and suspicious
situations in order to mitigate and/or recover losses. Monitors
moderate to complex account activity which requires research that
may involve multiple transaction channels. Uses a variety of
sources for information, including online systems and tools/models.
May perform general account handling functions such as close
account determination, holds, restraints, etc. Document research
findings and actions on cases for possible referrals for Suspicious
Activity, Identity Theft Operations (ITO) and Suspected Financial
Abuse. May contact customers and/or vendors to validate
transactions. May maintain files, records, databases and prepare
standard/routine management reports. Prepares required
documentation including Suspicious Activity Reports. May identify
control failures in bank processes, procedures, customer or team
member decisions and then categorize losses and assign loss
accountability. Reviews more complex/unique situations with senior
department staff.Job Requirements:Shifts Available:*
M-F/9:30a-6:30p (1hr lunch)* M-F/10:00a-6:30p (30min lunch)*
T-F/8:00a-6:00p AND Sat/8:00a-12:00pMUST HAVE 6+ month of RECENT
Customer Servicing Experience OR possess a recently acquired
Associate's Degree OR have Claims experience __**Reviews, verifies
and/or identifies customer transactions to detect/prevent financial
crimes activities, policy violations and suspicious situations in
order to mitigate and/or recover losses. Monitors moderate to
complex account activity which requires research that may involve
multiple transaction channels. Uses a variety of sources for
information, including online systems and tools/models. May perform
general account handling functions such as close account
determination, holds, restraints, etc. Document research findings
and actions on cases for possible referrals for Suspicious
Activity, Identity Theft Operations (ITO) and Suspected Financial
Abuse. May contact customers and/or vendors to validate
transactions. May maintain files, records, databases and prepare
standard/routine management reports. Prepares required
documentation including Suspicious Activity Reports. May identify
control failures in bank processes, procedures, customer or team
member decisions and then categorize losses and assign loss
accountability. Reviews more complex/unique situations with senior
department staff.
Keywords: DISYS, Roanoke , Fraud - Customer Service - Claims - Financial crimes, Other , Roanoke, Virginia
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