Help Desk Specialist I
Company: Carilion Clinic
Location: Roanoke
Posted on: February 21, 2021
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Job Description:
Carilion ClinicJob Summary
Resolves hardware, software and access issues for all Carilion
Clinic employees and affiliated personnel. Delivers service with a
high degree of customer satisfaction, technical expertise and
timeliness Provides second level support to representatives and
works through complex tickets to find resolutions to improve first
call resolution. Communicates with third level teams to test,
document and work through known issues or bugs. Provides
information as requested for tickets, projects, access requests or
other areas as directed by management
Be at your best with an organization that equips you to do so.
Whose people unite in making lives better. At Carilion Clinic, we
help communities stay healthy and our region grow stronger through
compassionate care, medical education and research, and
neighborhood outreach. As part of our team you can expect
professional stability, strong technological resources, and the
advancement potential of a regional leader.
Based in Roanoke, VA, we are an award-winning, community-based
network of hospitals, primary and specialty physician practices,
and affiliations with prestigious academic medical institutions.
Explore how joining a regional leader can enhance your ability to
learn, grow, and succeed.
Minimum Qualifications
Education: Associates degree preferred.
Experience: 2 years' equivalent experience and an associate degree
or 4 years work experience in computer electronics and/or data
communications, microcomputers, supporting network hardware and
software required
Licensure, certification, and/or registration:
Must obtain Help Desk certification from HDI.
Must obtain one of the following: CompTIA A+, CompTIA Network +,
CompTIA Security +, Epic Proficiency in any module, any Microsoft
certification, or an Associate's degree,
Other Minimum Qualifications:
Tactful and pleasant phone skills
Positive customer service attitude
Excellent communication skills
Exceptional interpersonal skills
Good organizational skills
Problem solving ability
Basic to intermediate knowledge of multiple applications
Basic knowledge of computer networks and how they function
Average to above-average typing skills
Detail oriented
Ability to follow instructions
Valid Virginia drivers' license and dependable transportation.
Our Values
Below are our core values that we strive to embody and expect of
all our team members:
Collaboration: Working together with purpose to achieve shared
goals.
Commitment: Unwavering in our quest for exceptional quality and
service.
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of
excellence.
Requisition Number: 64458
Employment Status: Full time
Location: Technology Services Group
Shift: Any Day, Any Shift
Shift Details: M-F 7:30am-4:30pm
Recruiter: MARK A MISKOVIC
Recruiter Phone:
Recruiter Email: mamiskovic@carilionclinic.org
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace. PI130303216
Keywords: Carilion Clinic, Roanoke , Help Desk Specialist I, Other , Roanoke, Virginia
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