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Financial Specialist

Company: Aerotek
Location: Roanoke
Posted on: February 23, 2021

Job Description:

Description:This is a full time Claims Representative for a bank in a fast paced environment. This person will help the banking customer gather information and begin the claim process over the phone. The representative will make decisions on some claims and route other claims to other teams in the department. These representatives will work on a team in a call center environment.Reviews, verifies and/or identifies customer transactions to detect/prevent financial activities, policy violations and suspicious situations in order to mitigate and/or recover losses. Monitors moderate to complex account activity which requires research that may involve multiple transaction channels. Uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as close account determination, holds, restraints, etc. Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. May contact customers and/or vendors to validate transactions. May maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports. May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. Reviews more complex/unique situations with department staff.Skills:Customer service, Call center, Data entry, Service, Inbound call, Banking, Medical, Microsoft office, Customer Service, Finance, Claims, ProcessingTop Skills Details:Data Entry Administrative experience Financial/banking experience preferredAdditional Skills & Qualifications:They are looking for individuals with experience in: Customer Service, Banking, Finance, Insurance, Claims, or Policies.*Attention to Detail, Research, Multitasking, and Using Multiple Systems is their main qualities they are looking for.Experience dealing with escalated calls or customer issues is preferred.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Roanoke , Financial Specialist, Other , Roanoke, Virginia

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