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Help Desk Support Specialist

Company: Apex Systems
Location: Blount
Posted on: May 4, 2021

Job Description:

Apex Systems is seeking Help Desk Support candidates to support one of our growing customers in the Charleston, WV area! This is an excellent opportunity to join a rapidly growing team with strong potential for future growth.--
Technical Support Job--Description:------Provide technical support to customers for a wide range of computer-related issues.--Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues.--Follow-up with customer to ensure problem has been resolved.--Update the knowledge base with process changes and recommended solutions.--Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.
Technical Support Job Duties

  • Answer inquiries from customer regarding request, incidents or problems
  • Document all aspect of the interaction in the ticketing system
  • Maintain a pleasant demeanor with all customer
  • Immediately escalate any issue identified as security related
  • Ability to conduct meaningful Knowledge Base searches in order to pull the correct information for the problem presented
  • Show respect and courtesy to all customer
  • Ability to remain calm and focused when dealing with difficult customers--Technical Support Job Requirements:--
    • Prior Help Desk experience preferred
    • Extensive knowledge of MS Office (2007 to present) beyond basic personal use required--
    • High--school degree required.--College experience a plus.--Experience with virtual private networking a plus.--

Keywords: Apex Systems, Roanoke , Help Desk Support Specialist, Other , Blount, Virginia

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