RoanokeRecruiter Since 2001
the smart solution for Roanoke jobs

Help Desk Support Specialist

Company: Apex Systems
Location: Blount
Posted on: May 4, 2021

Job Description:

Apex Systems is seeking Help Desk Support candidates to support one of our growing customers in the Charleston, WV area! This is an excellent opportunity to join a rapidly growing team with strong potential for future growth.--
Technical Support Job--Description:------Provide technical support to customers for a wide range of computer-related issues.--Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues.--Follow-up with customer to ensure problem has been resolved.--Update the knowledge base with process changes and recommended solutions.--Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.
Technical Support Job Duties

  • Answer inquiries from customer regarding request, incidents or problems
  • Document all aspect of the interaction in the ticketing system
  • Maintain a pleasant demeanor with all customer
  • Immediately escalate any issue identified as security related
  • Ability to conduct meaningful Knowledge Base searches in order to pull the correct information for the problem presented
  • Show respect and courtesy to all customer
  • Ability to remain calm and focused when dealing with difficult customers--Technical Support Job Requirements:--
    • Prior Help Desk experience preferred
    • Extensive knowledge of MS Office (2007 to present) beyond basic personal use required--
    • High--school degree required.--College experience a plus.--Experience with virtual private networking a plus.--

Keywords: Apex Systems, Roanoke , Help Desk Support Specialist, Other , Blount, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Roanoke RSS job feeds