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Export Spare Parts Shipper

Company: Dover Corporation
Location: Eagle Rock
Posted on: June 12, 2021

Job Description:

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

Company Gala Industries

Position Spare Parts Sales Clerk

Location Eagle Rock, VA

Main position objectives

The Spare Parts Salesperson provides the highest quality of parts support to our customers for their Gala Underwater Pelletizing Systems. Third party equipment parts support may also be required if supplied with the Gala system.

Position description Tasks, responsibilities, competencies

  • Works with Latin American and Asian customers on quotes and orders and does so in an expedited manner.
  • Possessfamiliarity with the laws and regulations of export shipping including Incoterms.
  • Creates special commercial invoices and packing slips for customs.
  • Works with customers US and International forwarders to determine proper shipping methods.
  • Interacts with the service department to process service & warranty / no charge type orders.
  • Reads engineering drawings to help customers identify parts that are needed.
  • Works proactively on obtaining orders from customers and processing them through the system.
  • Creates recommended spare parts quotes for new and existing systems.
  • Works closely with engineering, technical service, operations, and major equipment sales to develop customer focused solutions.
  • Researches equipment upgrade/change-out requests.
  • Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed.
  • Determines selling prices for commercial parts.
  • Works 40 hours per week - Overtime may be required.
  • Other tasks as assigned by manager.

Education

Mandatory

  • High School diploma or equivalent education.

Professional experience

Mandatory

  • Min 1 year experience in a customer service environment
  • Proficient in Word / Excel / Outlook

Desirable

  • Min 3 years of experience in a customer service role
  • Experience with international shipping regulations

Interpersonal skills and behavioral competencies

Mandatory

  • Excellent verbal and written communication skills.
  • Highly organized and efficient in approaching tasks.
  • Independent self-starter with ability to problem solve and anticipate and avoid issues.
  • Strong team player, work ethic and commitment to win.
  • Customer-focused.
  • Ability to work in stressful and sometimes tense situations.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Keywords: Dover Corporation, Roanoke , Export Spare Parts Shipper, Other , Eagle Rock, Virginia

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