More than a career - a chance to make a difference in people's
When you have the power to make a difference in the health and
well-being of others, every day is extraordinary.
Are you customer driven, returning to the working force or is
this your first career?
You will thrive in a fast-paced and dynamic environment where
it's all about multi-tasking to get the job done. If you are
positive and professional with a focus on solving problems and
doing whatever it takes to make a difference to every customer
every time you are a match for CCS Medical! If you relate well to
all kinds of people, explain things easily in ways that our
patients can understand and listen attentively, and can hone in on
the most important issues then......... this is the career for
As a Customer Service Representative - Patient Support Dept.,
you'll be at the heart of our call center operations as you deliver
first-class customer service in every interaction. You will handle
all tasks required to maintain patient satisfaction and ensure
accurate and timely shipping of reorders. You will provide
cross-functional support of all business units to maintain
up-to-date documentation and insurance for accurate processing and
billing of patient services. You'll be the one on the front line to
help solve our patient's challenges and deliver on our promise of
superior customer service.
What you'll be doing...
+ Obtains and process authorizations for reorders.
+ Resolve patient issues and ensures accurate reorder processing
via phone, document processing and medical record validation.
+ Ensures patients have all required medical documentation to
permit billing of services as assigned.
+ Maximizes patient base through retention efforts and
cross-selling via phone.
+ Audits configuration of supplies based on supporting
documentation, formulary requirements and manufacturer
+ Maintains a strong understanding of medical documentation,
Insurance requirements and company procedures.
+ Maintains a high degree of confidentiality always due to
access to sensitive information.
+ Maintains regular, predictable, consistent attendance and is
flexible to meet the needs of the department.
What WE Bring to the Table:
We offer a wide variety of insurance benefits after 60 days of
FT employment (medical, dental, vision, short and long-term
disability and life) with a large portion of premiums paid by the
company, as well as paid time off within the first year. We also
offer a 401(k) plan with a generous company match and vesting
schedule, financial planning, competitive salary, and an
EAP-Employee Assistance Plan. Also, our employees have an
opportunity to earn a monthly incentive.
What YOU Bring to the Table:
+ Minimum high School diploma or GED equivalent.
+ Customer Service Experience Preferred.
+ Proficient computer literacy to include strong keyboarding and
ability to key data accurately while maintaining strong listening
+ Strong attention to detail, multi-tasking, communication, and
organizational skills are essential.
+ Exceptional phone and email etiquette.
+ Position may require evening and weekend availability.
CCS Medical is an Equal Opportunity Employer
Req No.: 2021-2824
Position Schedule: Monday-Friday
External Company URL: www.ccsmed.com
Street: 3601 Thirlane Rd. Ste 4