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Field Service Specialist II

Company: Eriks
Location: Roanoke
Posted on: June 12, 2021

Job Description:

ERIKS North America

ERIKS ( ) is a leading international industrial service provider that offers a wide range of technical products, co-engineering and customized solutions, as well as related services. We help customers in a variety of industrial segments to improve their products' performance and reduce their total cost of ownership. Our technical know-how is the basis of our specialism. Over the last 80 years, we have built up deep expertise in the areas of gaskets, industrial & hydraulic hoses, conveying systems and more. We supply A-brands as well as manufacture our own products. Our 6,500 skilled colleagues worldwide serve customers in their original equipment manufacturing (OEM) and maintenance, repair, and overhaul operations (MRO). ERIKS has locations in 17 countries, with a strong position in Western Europe and North America, alongside a presence in Asia. For more information, please visit


Role Profile

Position: Field Service Specialist

Job Location: Roanoke, VA

Operating Business: ERIKS North America

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

Work with our Mobile Maintenance group performing repairs, installation, and fabrication of different types of conveyor and process equipment on customer job sites, also assist as required with conveyor belt installations and repairs, along with performing other field service and warehouse tasks, as trained and required. Reports to Service Center Operations Manager or Field Service Supervisor/Manager.


  • Must maintain 100% commitment to safety policies and procedures
  • Works closely with Field Service Manager in attaining goals and objectives
  • Good understanding of overall Quality process and documentation;
  • Communicate general and quality-related concerns to management;
  • Provide on-going customer service and support
  • Understands and can apply the following:
  • OSHA standards applicable to the industry
  • MSHA standards as applicable
  • Tool identification
  • Equipment Operation
  • Maintain safety compliance at all times in the workplace;
  • Maintain 100% compliance to completion of all safety/business training as assigned;
  • Able to pass and maintain DOT certification and compliance
  • Capable of continuous learning

Skills and Abilities

Ability to work overtime hours and weekend work when required

  • Ability to travel to out-of-town jobs potentially for several days
  • Be available on short notice
  • Mechanical aptitude, basic Millwright experience, Welding experience helpful but not required
  • Safety Compliance: Associates in this position must be extremely passionate about safety and willing to comply and promote all related safety procedures and policies.
  • Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
  • Must have excellent communication skills, both oral and written
  • Basic mechanical skills including the use of hand tools.
  • Basic computer skills : email.
  • Ability to follow directions and work independently


  • High school diploma
  • Mechanically inclined
  • A valid drivers license, and a clean driving record are required.
  • Able to pass pre-employment drug screen

Total Rewards

  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long-term disability
  • Defined Contribution Pension Plan
  • Paid time off

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Keywords: Eriks, Roanoke , Field Service Specialist II, Other , Roanoke, Virginia

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