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Bilingual Public Service Representative 3

Company: Department of Revenue
Location: Salem
Posted on: June 12, 2021

Job Description:

Initial Posting Date: 05/07/2021Application Deadline:05/23/2021Agency:Department of RevenueSalary Range:$2,820 - $4,122Position Type:EmployeePosition Title:Bilingual Public Service Representative 3Job Description:Current Internal State of Oregon Employees please use your Workday account - go to Career - Internal - Find jobs to apply!All others - To apply for this position, click on the "Apply" link above to fill out the online application and submit by the posted closing date and time.Department of Revenue is recruiting for a bilingual Public Representative Service 3 (PSR3) position. We are looking for individuals who are detail oriented and have exceptional customer service skills to join our Personal Tax and Compliance Division in the Tax Services Unit.Hablas espaol? iEste podra ser el trabajo para ti! Speak Spanish? This could be the job for you!We will be filling this position with a candidate who is bilingual in Spanish!! To qualify you must be able to read, write and speak Spanish fluently.This position will be eligible for an additional 5% pay differential for qualified bilingual candidates.This position is eligible for remote work - this means you will be able to work anywhere within the state of Oregon. You will have a home office that you may need to report to if needed.What's In It For YouFull-time employment in either Salem, Oregon,, centrally located in-between the Oregon Coast and Portland or working remote from your home within the state of Oregon.Work/life balance, vacation, sick leave, 10 paid holidays a year, and personal days off.Full medical, vision, and dental.Pension and retirement programs.Advancement opportunity within DOR and other State agencies.Opportunity to expand your technical and professional skills.Work with others who are passionate about public service.Make a difference in the lives of Oregonians.What You Will Be DoingBelow is a sampling of job duties. It is not meant to encompass all duties.Independently assists the public over the phone, in person, and in writing with various tax programs administered by the Department.Answers questions from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals in regard to rules, laws, policies & procedures for department administered tax programs in order to secure compliance or resolve problems; seeking assistance only on non-routine cases.Explains notices including: department billings, deficiencies, and assessments in a clear and concise manner.Researches tax records and interprets data relating to the individual taxpayers unique circumstances. Makes corrections if necessary or explains further action to be taken by the taxpayer. Makes mathematical calculations to assist taxpayers and to explain actions taken on their accounts.For a complete position description contact Tiffany Ball at Join UsDOR values a diverse and culturally competent workforce. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We stand by our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants of a protected class, including disability status and veteran status. We encourage Individuals of diverse backgrounds and who promote diversity and inclusion to join our agency.Our Vision is that we are a model of revenue administration through the strength of our people, technology, innovation, service, and collaboration.Our Mission is to make revenue systems work to fund the public services that preserve and enhance the quality of life for all citizens.Our Core Values: Highly Ethical Conduct - Service and Operational Excellence - Fiscal Responsibility - Quality in Relationships - Accountability - Continuous ImprovementWorking ConditionsThese positions have daily telephone and in-person contact; occasionally dealing with upset or hostile individuals.Sitting up to eight hours daily.Frequent use of a personal computer and keyboarding requiring repetitious hand movement.Works in close proximity with others, with frequent interruptions and distractions.This Is What You Need To QualifyTwo years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies.Must be able to read, write, and speak Spanish fluentlyThe ideal candidate will possess the following desired skills and attributes:Experience working in a call centerAbility to communicate professionally and respectfully while providing customer service over the phone, in person, and in writing.Effective team participation by showing a willingness to assist and support others, and treating people with courtesy and respect.Detail orientedDemonstrated ability exercising excellent judgment and decision making skills, and to prioritize work to meet deadlines.Ability to work independently without constant supervision.Please note that during the Stay Home, Save Lives order many positions are teleworking and will not be reporting to the office.How To ApplyClick on the "Apply" link above to complete your online application and submit by the posted closing date and time.The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.Complete the supplemental questions.Attach your current cover letter and resume.Warning - Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is not a "save and return later" function, once you start your application you must submit your application, otherwise you will have to start over.Additional InformationVeterans' Preference - Eligible veterans who meet the qualifications will be given veterans' preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the following link for additional information on Veterans' Preference.Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.Work Authorization - The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.Are you living out of state and looking to relocate to Oregon? Learn more about life in Salem or Portland.In order to be eligible for remote work you must have and maintain minimum network speeds that supports our minimum network requirements for our software.Please note thatdue to COVID-19 we will not be holding in person interviews; however, we will conduct interviews via phone or video. If you are invited to interview you will be given further instructions on the process.If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:Oregon Department of Revenue955 Center St. NEHuman Resources Rm. 135Salem, OR 97301Phone (503) 945-8547Fax (503) 947-2047Helpful LinksApplicant FAQUnderstanding the State Application ProcessHelp & Support webpageLearn more about OregonThe Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Keywords: Department of Revenue, Roanoke , Bilingual Public Service Representative 3, Other , Salem, Virginia

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