Collection Specialist

Company: Approved Cash
Location: Staunton
Posted on: June 12, 2021

Job Description:

Job Description Job Summary: The collection specialist is responsible for monitoring past due title and installment accounts, through both outbound and inbound calls. The collection specialist must also keep accurate records, and be responsible for reporting/recording all collection activity. Additionally, the Verifications Specialist part of this position is responsible for monitoring incoming loan verification documents to ensure validity of those documents as well as verifying the information on the documents.Essential Duties and Responsibilities :Receive payments and post to customer accountsEnsure compliance with state and federal lending regulations such as the Fair Debt Collection Practices Act, Gramm Leach Bliley Act, Equal Credit Opportunity Act, Prohibition on Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Truth in Lending Act, Electronic Funds Transfer Act and company policies and proceduresAdhere to all applicable CFPB guidelinesMinimize delinquency through collection activities utilizing telephone and mailProvide customer service to client baseReceive, review, and verify documents received prior to underwritingProvide approval or denial on documents reviewed prior to underwritingCustomer outreach throughout the application processAddress/Escalate customer issues encountered during verification processOther duties as definedQualification requirementsHigh School Diploma or GED; Associates Degree or equivalent from a two-year college or technical school preferred1-3 years collection experienceKnowledge of State & Federal lending regulationsKnowledge of FSLAKnowledge of various collection techniquesProblem solving and critical-thinking skillsGeneral math skillsProficiency in MS Office, including the ability to operate computerized spreadsheet programsHigh degree of accuracy and attention to detailStrict confidentiality a mustExcellent data entry skillsExcellent analytical, problem solving and decision-making skillsEffective verbal, listening and written communication skillsEffective organizational, stress and time management skillsDemonstrates a sense of urgency and ability to meet deadlinesAbility to work independently or as a team memberAccess to reliable transportationPhysical demands and abilitiesRegularly spend long hours sitting and using office equipment and computersRegularly move from sitting to standing positions effortlesslyFrequently work on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 pounds

Keywords: Approved Cash, Roanoke , Collection Specialist, Other , Staunton, Virginia