Customer Service

Company: LanceSoft Inc
Location: Gretna
Posted on: June 12, 2021

Job Description:

Location: Gretna, VA24557
Job title: Customer Service Specialist
Duration: 0 12month Contract
Hours: 1^st shift (Mon Fri)

Job Summary:

Principle Activities:

• Perform customer service functions required to support business activities (order entry, faxing/emailing customer order acknowledgements, tracking customer shipments, etc.).
• Provide professional customer support while responding promptly to customer inquiries.
• Acknowledge and resolve customer complaints ensuring customer satisfaction.
• Demonstrate proficiency in all information systems necessary to support all customer service functions (ability to navigate through Oracle efficiently).
• Always maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries and resolving customer complaints.
• Excellent communication with customers and sales team through various channels.
• Proficient in EXCEL (especially pivot tables).
• Support the office staff with day-to-day operations to enable our team to achieve customer satisfaction.
• Assist with special projects, when needed, including communication with the sales team.

Requirements:

• 2 years customer service experience desired, excellent communication skills, math and computer skills are a must.
• Problem solving and organizational skills required.
• Ability to recognize part numbers and learn applications of different sensors to different vehicles.
• Ability to program sensors using TPMS programming tools.

Keywords: LanceSoft Inc, Roanoke , Customer Service, Other , Gretna, Virginia