Spec Training / Patient Svcs

Company: Quest Diagnostics
Location: Christiansburg
Posted on: January 15, 2022

Job Description:

Spec Training / Patient Svcs - Christiansburg, VA - Monday-Friday 7:00-3:30(Rotational Saturday) Job Summary:Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.Job Accountabilities:Provides technical and non-technical training to new and existing employees in the Patient Services Department: Computer functions i.e. Care360, QLS or other internal lab systemsSpecimen collection and processingPatient Care Gold StandardsQuality control/assurancePatient Service Center Standard Operating Procedures(SOPs)Billing (including bad debt reductions)Compliance: Safety and Environmental Health and Safety (EHS)Provides training for site leads, group leads and Supervisors Forensic urine collections (DOT and non-DOT collections) where applicableDevelop, maintain and implement training materials and ensure consistency across the Region. Writes new procedures as directed. Implements roll out and required training of new procedures.Develops training material for customized training. Develops training material for new hire training. Develops training material for Site Leads, Group Leads and Supervisors.Performs site visitations and process analysis.Conducts site visits to verify adherence to SOPs, compliance, and safety. Conducts site visits to enhance performance of sites not meeting corporate metrics.Observes current processes, recommends improvements and assists with implementation. Externship Program:Schedules and conducts externs interviewsAssesses Phlebotomy skillsProvides training forExternsProvides feedback to Territory Manager/Supervisor on extern performance Monitors and troubleshoot implementation of Corporate InitiativesKeeps a year to date spreadsheet for the territory on:EasypayOpen InvoicePCGSE-learningTraining InitiativesOther dutiesPilots and projectsPerforms UAT Testing where applicable Job Requirements:Language skills:Must be able to read and write reports and communicate effectively. Must be able to present material to be understood by a diverse group of individuals.Critical thinking skills:Must be able to troubleshoot problems, provide solutions, and implement processesMust be able to prioritize work responsibilities and manage multiple projects simultaneously Other skills and abilities:Must be able to work independently, develop training materials and participate in team oriented projects.Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,) Practical knowledge in patient services data entry (QLS, IDAA, Care360) Education:Required: High School Diploma Preferred: Associates Degree Additional Certification:Phlebotomist Certification (where required based on State Regulations)Forensic urine collections (DOT/non-DOT) where applicableWork Experience:3-5 years of phlebotomy experience OR3-5 years of relevant Training experience Physical Requirements:Ability to stand and sit for extended periods of timeOccasional overnight travel may be required.Specific vision abilities required by this job include color vision.The employee is required to drive including long distancesOther Requirements:Work effectively as a team memberEnsure the confidentiality of patients, employees, and laboratory documents.The employee may on occasion be required to attend meetings or training sessions during the evening hours.Must have a valid drivers license and clean driving recordreq85472

Keywords: Quest Diagnostics, Roanoke , Spec Training / Patient Svcs, Other , Christiansburg, Virginia