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Bank Operations Specialist (Dispute Resolution)

Company: First Citizens Bank
Location: Roanoke
Posted on: January 15, 2022

Job Description:


  • Provides operational support for a business unit in the execution of daily activities.
  • Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies.
  • Maintains records or systems crucial for business operations.
  • Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and businessNote: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.Responsibilities:
    • Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
    • Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
    • Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
    • Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.Qualifications:Basic Qualifications:High school diploma or GED with 1 year clerical or administrative experience.

Keywords: First Citizens Bank, Roanoke , Bank Operations Specialist (Dispute Resolution), Other , Roanoke, Virginia

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