Resource Room Specialist

Company: Goodwill Industries of The Valleys, Inc.
Location: Christiansburg
Posted on: January 15, 2022

Job Description:

Overview:Part Time
$13.00 per hour
The Resource Room Specialist is the first point of contact for all Workforce Center visitors. This position requires empathy and very good listening skills. The Specialist is organized, dependable and able to work in a fast-paced demanding environment. The Specialist is responsible for signing in visitors, determining the reason for their visit, and ensuring completion of the welcome survey. The position introduces the visitor to the appropriate staff person as necessary. The Specialist may also assist visitors with the use of the fax machine and/or copier. The position is responsible for basic computer maintenance of the resource room computers and other equipment.The Resource Room Specialist also provides administrative support for hiring events, as well as Board, partner and constituent meetings.Responsibilities:

• Greet visitors to the Workforce Center, sign them in, and introduce welcome survey.
• Briefly assess the needs and determine appropriate referral.
• Perform troubleshooting and basic maintenance of resource room equipment, including installing programs, installing printers, and controlling viruses.
• Assist visitors with equipment use.
• Provide relevant information to the center visitors.
• Provide administrative support for other Center activities
• Perform other duties as assigned.Qualifications:Experience, competencies, and education
  • High School degree or equivalent
  • Knowledge of Microsoft Office Suite
  • Experience in basic computer maintenance and troubleshooting.
  • Ability to provide excellent customer service.
  • Ability to be an active listener.
  • Good written and verbal communication skills
  • Strong organizational and time management skillsLanguage skills
    • Ability to read, analyze and interpret documents relating to programs and partners.
    • Ability to respond effectively to the most sensitive inquiries or complaints.Mathematical skills
      • Ability to perform basic mathematical equationsReasoning ability
        • Ability to identify challenges and offer solutions.
        • Ability to work effectively in a fast-moving, changeable environment.CERTIFICATES, LICENSES, REGISTRATIONS
          • Valid Commonwealth of Virginia driver's license and proof of insurance required to drive personal car on company business.
          • Additionally, 3+ point DMV record required to drive company vehicle, if applicable.
            ACCOUNTABILITIES AND MEASURES
            • Accomplishment of assigned tasks
            • Ability to support the program assuring compliance with all necessary standards, rules, and regulations.
              AMERICANS WITH DISABILITIES SPECIFICATIONS
              • Physical demandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential tasks.While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
                
                • Work environmentWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is not normally exposed to weather conditions.The noise level in the work environment is usually low to moderate.
                  Equal Employment/Affirmative Action Employer.

Keywords: Goodwill Industries of The Valleys, Inc., Roanoke , Resource Room Specialist, Other , Christiansburg, Virginia