Seasonal Customer Support Specialist

Company: First National Bank
Location: Altavista
Posted on: May 16, 2022

Job Description:

Job DescriptionFirst National Bank is seeking a Seasonal Customer Support Specialist. This position is a member of the Customer Support team and is responsible for responding to calls received from Bank customers and Branch personnel seeking answers to questions regarding First National Bank accounts, services and products. This position follows the standard break schedule of local Universities and Colleges including summer, fall and winter breaks. This is a great opportunity to join a stellar team, gain valuable work experience in a professional business setting, enhance your resume and earn some extra cash during college breaks. A successful Seasonal Customer Support Specialist will:

• Execute the directives of the Customer Support Supervisor and other members of management.
• Follow established protocols for Customer Support Specialist related to answering calls, transferring calls, returning calls and all other duties of the Customer Support team.
• Respond to customer telephone inquiries by answering and returning phone calls; clarifying customer requests; researching and locating appropriate responses; and replying to the customer with account, product or service information, explanation of procedures or re-direction of the call to the appropriate party.
• Log calls and provide reports in the established system and timeframe.
• Possess some customer service experience. Have some knowledge of Bank products and services, delivery channels, account reconcilement processes, relevant banking regulations, and operational policies and procedures.
• Be a quick-learner and able to adapt to varying assignments.
• Demonstrate strong verbal skills for communication with customer and co-workers.
• Be available to work Full Time hours Monday through Friday.Minimum Qualifications:
  • Must be at least 18 years of age
  • High School diploma or equivalent required
  • Must be currently enrolled in an accredited college or university
  • Must be available to work a 40-hour week with hours ranging from 8 a.m. to 6 p.m. Monday - Friday during standard university breaksWe are proud to be an EEO/AA/M/F/Disabled/Veteran employer
    
    Job Posted by ApplicantPro

Keywords: First National Bank, Roanoke , Seasonal Customer Support Specialist, Other , Altavista, Virginia