Seasonal Customer Support Specialist
Company: First National Bank
Posted on: May 16, 2022
Job DescriptionFirst National Bank is seeking a Seasonal
Customer Support Specialist. This position is a member of the
Customer Support team and is responsible for responding to calls
received from Bank customers and Branch personnel seeking answers
to questions regarding First National Bank accounts, services and
products. This position follows the standard break schedule of
local Universities and Colleges including summer, fall and winter
breaks. This is a great opportunity to join a stellar team, gain
valuable work experience in a professional business setting,
enhance your resume and earn some extra cash during college breaks.
A successful Seasonal Customer Support Specialist will:
- Execute the directives of the Customer Support Supervisor and
other members of management.
- Follow established protocols for Customer Support Specialist
related to answering calls, transferring calls, returning calls and
all other duties of the Customer Support team.
- Respond to customer telephone inquiries by answering and
returning phone calls; clarifying customer requests; researching
and locating appropriate responses; and replying to the customer
with account, product or service information, explanation of
procedures or re-direction of the call to the appropriate
- Log calls and provide reports in the established system and
- Possess some customer service experience. Have some knowledge
of Bank products and services, delivery channels, account
reconcilement processes, relevant banking regulations, and
operational policies and procedures.
- Be a quick-learner and able to adapt to varying
- Demonstrate strong verbal skills for communication with
customer and co-workers.
- Be available to work Full Time hours Monday through
- Must be at least 18 years of age
- High School diploma or equivalent required
- Must be currently enrolled in an accredited college or
- Must be available to work a 40-hour week with hours ranging
from 8 a.m. to 6 p.m. Monday - Friday during standard university
breaksWe are proud to be an EEO/AA/M/F/Disabled/Veteran
Job Posted by ApplicantPro
Keywords: First National Bank, Roanoke , Seasonal Customer Support Specialist, Other , Altavista, Virginia
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