Client Care Specialist

Company: First Community Bank
Location: Bluefield
Posted on: May 16, 2022

Job Description:

Job DescriptionAt First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees, and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 40 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!Duties:The Client Care Specialist will handle incoming client calls, chats, and emails. Provide excellent customer service to clients by responding accurately, professionally, and courteously. Assist customers with the internet banking product and with basic technical/computer skills.Qualifications:

• High school diploma or equivalent and related training
• Exceptional customer service skills
• Excellent telephone/video etiquette
• Excellent skills using Microsoft Excel
• Strong interpersonal, verbal, and written communication skills
• Basic knowledge of personal computers with data input capabilities
• Ability and willingness to work non-traditional hours in a six-day week environment and work all shifts
• Ability to properly explain bank products and services
• Ability to maintain confidential information
• Ability to multi-task
• Ability to sit in front of a computer for extended periods of time
• Ability to lift up to 20 pounds
• Ability to travel, occasionally overnight

Keywords: First Community Bank, Roanoke , Client Care Specialist, Other , Bluefield, Virginia